Customer Service Assistant

1 month ago

London, United Kingdom Pimlico Plumbers Full time

At Pimlico, our aim has always been to source London’s top trade professionals and corporate staff. We believe that we stay the best by recruiting the best, maintaining our reputation as London’s leading service company. Since our inception in 1979, our story has been one of steady progress and year-over-year expansion. Today, our company is London’s largest independent servicing and maintenance company. Completing more than 100,000 jobs a year, with our multi-skilled, multi-trade teams of more than 230 franchisees, in and around the M25. In 2021, Pimlico was acquired by Neighborly, the world’s largest franchisor of home service brands. Neighborly has 31 brands across 19 service verticals and nearly 1,500 associates operating in nine countries. Role Summary The role will entail you investigating customer complaints and understanding the reason for the complaint. You will be required to look into job details to ensure you understand what work has been delivered to our valued customers and review if we need to escalate this issue to review the work delivered in person or if there are no grounds to continue with the complaint. Key Responsibilities * Logging and accurately documenting customer complaints received via phone and email, ensuring all relevant details are recorded. * Conducting thorough investigations of customer complaints by coordinating with service engineers, internal departments, and line managers to gather necessary information and understanding the root cause of the issues. * Proactively communicating with customers throughout the complaint resolution process, providing regular updates on the progress made and expected timelines for resolution. * Taking ownership and ensuring timely closure of each complaint, ensuring all necessary actions are taken to resolve the issue to the customer's satisfaction. * Demonstrating a consistently high standard of service and professionalism when handling complaints, from initial contact to final resolution. * Contacting recently serviced customers to assess their satisfaction with the work performed by Pimlico Plumbers, actively seeking feedback to identify areas for improvement. * Engaging with customers to promote positive reviews on various websites that promote the company, effectively communicating the importance of their feedback in maintaining the company's reputation and driving business growth. Skill Required * Good communication skills (listening and speaking) * Good telephone manner * Excellent Customer Service skills * Great organisational skill

  • Housekeeping Assistant

    2 weeks ago

    London, United Kingdom Housekeeping Assistant Full time

    Our multi-award-winning organisation is looking to recruit a Housekeeping Assistant to join our Hospitality team. This role may include some weekend working.The role of Housekeeping Assistant will involve the delivery of Hospitality Services within our Campus, Care Homes, and Community Centres to excellent standards.This post is for 20 hours per week...

  • Housekeeping Assistant

    5 days ago

    London, United Kingdom Housekeeping Assistant Full time

    Our multi-award-winning organisation is looking to recruit a Housekeeping Assistant to join our Hospitality team. This role may include some weekend working.The role of Housekeeping Assistant will involve the delivery of Hospitality Services within our Campus, Care Homes, and Community Centres to excellent standards.This post is for 20 hours per week...

  • Head of Customer Services

    1 month ago

    London, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Head of Customer Services - Contract: Permanent_ - Working hours: 35_ - Salary: _ - From _ - £86,800_ - Reporting to: _ - Director of Customer Services_ - Location: London Docklands or Coventry_ - O_ - ur permanent...

  • Director of Customer Service

    3 weeks ago

    London, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Director of Customer Service - Could you be our next Director of Customer Service?_ - Contract: Permanent_ - Working hours: _Our permanent hybrid policy will see us all working at least four days in the office across the...

  • Customer Service Advisor

    2 weeks ago

    London, United Kingdom Service Care Full time

    **Job Title**: Customer Service Advisor **Location**: London, Hackney E8 **Contract Type**: Ongoing temporary **Weekly Hours**: 35 Hours per week **Start Date**: ASAP Our client is looking for an experienced Customer Service Officer to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a prompt...

  • Customer Service Representative

    2 weeks ago

    London, United Kingdom UK Civil Service Full time

    Job summaryAbout usMore than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you�ll be joining an organisation that will impact on millions of lives for decades to come.�Everyone at TPR plays an important role in helping to keep more than �2trn of savings safe. We�re...

  • Customer Service Representative

    5 days ago

    London, United Kingdom UK Civil Service Full time

    Job summaryAbout usMore than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you�ll be joining an organisation that will impact on millions of lives for decades to come.�Everyone at TPR plays an important role in helping to keep more than �2trn of savings safe. We�re...

  • Relief Housekeeping Assistant

    3 days ago

    London, United Kingdom Relief Housekeeping Assistant Full time

    Our multi-award-winning organisation is looking to recruit a Housekeeping Assistant to join our Hospitality team. This role may include some weekend working.The role of Housekeeping Assistant will involve the delivery of Hospitality Services within our Campus, Care Homes, and Community Centres to excellent standards.This post is for bank staff to cover...

  • Customer Service Assistant

    2 weeks ago

    London, United Kingdom CSP Full time

    We are in need of a full time Customer Service Assistant to join our expanding team in London. Customer Service is the most important and at the leading edge of what we do. If you love communicating with others and enjoy customer interaction, please submit your CV. Customer Service Assistants are tasked with interacting with customers on a daily basis,...

  • Customer Service Assistant

    5 days ago

    London, United Kingdom CSP Full time

    We are in need of a full time Customer Service Assistant to join our expanding team in London. Customer Service is the most important and at the leading edge of what we do. If you love communicating with others and enjoy customer interaction, please submit your CV. Customer Service Assistants are tasked with interacting with customers on a daily basis,...

  • Customer Service Assistant

    7 days ago

    London, United Kingdom CSP Full time

    We are in need of a full time Customer Service Assistant to join our expanding team in London. Customer Service is the most important and at the leading edge of what we do. If you love communicating with others and enjoy customer interaction, please submit your CV. Customer Service Assistants are tasked with interacting with customers on a daily basis,...

  • Customer Service Assistant

    1 week ago

    London, United Kingdom The Royal Parks Full time

    **The Organisation** *** The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park...

  • Customer Service Assistant

    3 days ago

    London, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

    **Customer Service Assistant** **London, W3** **£24,500 + Pension** A friendly Customer Service Assistant with excellent communication skills is required to join this growing local Company, there will be plenty of opportunity for progression available for the right person. **Some of your duties will include**: - Assisting in the Customer Service...

  • Customer Service Assistant

    1 week ago

    London, United Kingdom Give A Grad A Go Full time

    A great starting salary of £28,000 - £30,000 - Fully supported hybrid working, with a fantastic office based in White City - Competitive pension, work perks & health scheme **Company profile - Marketing Tech Firm** In this Customer Service Assistant role in London, you will be joining an exciting MarTech firm using their direct-to-consumer Marketing tool...

  • Customer Service Assistant

    4 days ago

    London, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

    **Customer Service Assistant** **London, W5** **£27,000 + Pension + Parking** This is a first class opportunity for an energetic Customer Service Assistant to join a prestigious local organisation where there will be plenty of opportunity to progress, you will be joining a very successful team of people who like to have fun!! **Some of your duties will...

  • Customer Service Assistants

    1 week ago

    London, United Kingdom Meridian Business Support Full time

    **London St Pancras train station is expecting to be busy in the lead up to and during the Christmas season and we need your help for customer service assistant roles!Ideal for students and those looking for some extra cash around Christmas andthe New Year! **Do you have face to face customer service assistant experience? ** Do you enjoy working with the...

  • Customer Service Assistants

    2 weeks ago

    London, United Kingdom Meridian Full time

    London St Pancras train station is expecting to be busy in the lead up to and during the Christmas season and we need your help for customer service assistant roles! Ideal for students and those looking for some extra cash around Christmas and the New Year! Do you have face to face customer service assistant experience? Do you enjoy working with the public...

  • Customer Service Assistant

    1 month ago

    London, United Kingdom F Talent Group Full time

    Job Title: Entry-Level Customer Service Assistant Location: London , flexible hours Start Date: ASAP **Salary**: Competitive We are looking for an enthusiastic and customer-focused individual to join our team as an Entry-Level Customer Service Assistant. This is a great opportunity for someone who is looking to start their career in customer service and...

  • Customer Service Assistant

    1 month ago

    London, United Kingdom Channel Centre Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity for someone who enjoys helping others and has excellent communication...

  • Customer Service Assistant

    2 weeks ago

    London, United Kingdom Job Match Full time

    **Customer Service Assistant** We have an opportunity for a Customer Service Assistant to join an established, award-winning SME in London. They’re looking for a highly skilled customer service assistant to join their team, where you’ll be involved in interacting face-to-face with customers in a friendly, helpful manner. They are looking for someone...