CSM Manager

1 month ago

London, United Kingdom Dext Software Limited Full time

We are Dext - the world's leading provider of accounting & bookkeeping automation software. Our products improve the efficiency and financial data workflow processes of accountants, bookkeepers, and businesses globally. We are trusted by over 1 million SMBs worldwide. Our solutions embrace AI, machine learning and emerging technologies to advance and improve the accounting process for all, to make accounting more effortless. We are looking for 3 Customer Success Managers to join our busy team on a hybrid basis, but we can be flexible with how many days you will need to come into the office, and would be open to remote applicants in the UK too.
The Customer Success Manager’s focus is the successful adoption & utilisation of Dext’s product suite, ensuring customers gain the maximum ROI from their investment, resulting in high satisfaction levels. You will have regular touch points with customers, primarily through online meetings & calls, but also customer visits when required.
Working closely with the Account Management team to devise monthly plans around minimising churn and driving adoption.
Deliver consultative calls with Accounting and Bookkeeping customers - advising customers on best practice when implementing Dext, whilst also challenging customers on behaviours that may prohibit successful implementation 
Effectively conduct 1:many training sessions for our customer base to avery high standard
Working towards and achieving your monthly net client retention KPIs
Primarily Account Managers
Account Management Operations
You can read more about our Diversity & Inclusion commitments here
Software or SaaS experience such as:
Xero
Data capture solutions

~5+ years experience working in the accounting and bookkeeping sector

We are a highly ambitious, innovative, market-leading FinTech. We are a global, Private Equity backed business (HgCapital), but we have the dexterity and pace of a scale-up. A competitive salary;
~ Flexible working;
~25 days off plus bank holidays, volunteering days, summer hours and a day off the week of your birthday;
~ Employer-paid private medical insurance and health cash plan (Medicash - reloadable shopping cards, cinema ticket discounts, online discounts and more);
~ Cycle to work scheme;
~ Access to the Learnably platform where you can spend your annual L&D allowance - ;
~ Payroll giving;
~ Mental health support through Help@Hand.

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