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Weekend Scheduler
2 months ago
Oceania Cruises is the world’s leading culinary and destination focused cruise line. The seven small, luxurious ships carry a maximum of 1,238 guests and feature the finest cuisine at sea and destination-rich itineraries that span the globe.
Expertly curated travel experiences aboard the designer-inspired, small ships call on more than 450 marquee and boutique ports across Europe, Alaska, Asia, Africa, Australia, New Zealand, New England-Canada, Bermuda, the Caribbean, the Panama Canal, Tahiti and the South Pacific in addition to the epic 180-day Around the World Voyages.
There is also a second 1,200-guest Allura Class ship on order for delivery in 2025. With headquarters in Miami, Oceania Cruises is owned by Norwegian Cruise Line Holdings Ltd., a diversified cruise operator of leading global cruise brands which include Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. By being part of NCLH, our competitive benefits packages offer you and your family the opportunity to stay healthy and thrive both personally and professionally.
Free car parking nearby
~ Pension Scheme
~ Private Medical
~ Development opportunities, partnered with Dale Carnegie.
~ Contact Centre Plan Bonus
~ Appreciation Bonus
~Discounted Cruise Programme
~25 days paid holiday + 8 Bank Holidays
~ Bus Discounts
This role will be based in our office in Southampton on a 3:2 basis with Mondays & Fridays working from home.
and providing reservations support for our Direct guests (inbound) from all markets as required with a primary focus being EMEA, both on the telephone and via email.
ensuring that all telephone and email enquiries are dealt with in a timely & professional manner to the high standard as demanded by the luxury client. Responsible for selling and processing cruise bookings in NVS and managing Sales Force data You will receive and respond to inbound calls, identifying customer requirements and matching the appropriate cruise with additional services.
~ Required to secure sales through service, with a commercial focus, and use various selling techniques to close the sale within the call and proactively look for upsell opportunities to maximise revenue on every booking.
~ Maintain product and brand knowledge to aid the close of a sale and Share knowledge of the product to increase revenue and improve guest experience.
~ Maintain and enhance knowledge through training and self-learning.
~ Assist with special projects as assigned.
~ Participate, and assist where required in consumer events, exhibitions, and ship visits.
~ Consistently maintain high levels of professionalism that reflects a positive image of the product and the brand.
~ To maintain departmental standards of dress/office tidiness/time keeping and attendance.
~ To comply with all relevant legal regulations such as GDPR to ensure customer confidentiality and contact requests are adhered to.
~ Recognized qualification in Travel & Tourism / Hospitality (desirable).
Second language (ideally French, German, Spanish) not mandatory but advantageous.
1-3 Years Travel background, an understanding of the cruise industry.
~ Call Centre, Travel Reservation, Travel Agency or Tour Operator experience.
~ Computer literate: proficiency with Microsoft office suite.
Salesforce knowledge, an advantage but not essential.
Strong Travel industry and general geographical knowledge.
Strong verbal & written communication skills with a professional telephone manner and excellent presentation skills.
A confident, outgoing, and flexible individual with a positive attitude and enthusiastic approach, showing passion, interest, and commitment.
Flexibility to work additional hours outside of our regular business hours when required, including traveling and weekends and evenings.
Must always project a professional appearance as it may be necessary to meet with guest face to face.
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