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IT Support and Service Desk Operator
3 months ago
Service Desk Analyst We are working in partnership with a brand new client of ours who are looking for an experienced Service Desk Analyst. The position is of a hybrid nature where you are in the London office for 4 days a week and 1 from home. The IT Service Desk is a core part of the Service Management function for the client. Supporting all areas of the business, they are the first point of contact for all IT issues in any department.
The Job Holder is responsible for first line technical support (some second line) to all members of staff and devices. First line IT Service Desk ticket resolution.
IT Service Desk ticket creation from customers either directly, over the phone or via email.
IT Service Desk ticket management.
Building desktops to the customers standards
IT System Checks.
Audit reporting and Service Management controls ownership
Appropriate customer service and stakeholder management skills
A good understanding of the Microsoft product sets; printing and the desktop deployment processes.
Experience of Microsoft O365
Be familiar with IT audit processes and controls.
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