ICT Manager

2 months ago


Greater Manchester, United Kingdom TalkTalk Telecom Group PLC Full time

IT Service Manager (Applications) page is loaded IT Service Manager (Applications)
Apply locations Salford Quays, Manchester time type Full time posted on Posted Yesterday job requisition id R0011267
Control and management of regular Service Provider/Service Partner monthly Service Reviews with Service Providers/Service Partners to monitor actual performance.
Ensure SLA performance where applicable; Ensure Service Provider/Service Partner metrics for reporting service performance are adhered to and where not in place, work with Service Providers/Service Partners to make provision.
Develop risk assessments with Service Providers/Service Partners and maintain and drive forward risk mitigation plans and continuity planning with our Key Service Providers/Service Partners;
Monitor Service Credits due where applicable, through performance monitoring.
Where new services are being introduced, across IT Operations (new service start up), ensure appropriate service levels are in place, monitored and reported against.
Authorised to create, amend, and publish updated policy documents to new version
As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve.


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