Director, Customer Account Manager

4 weeks ago

Liverpool, United Kingdom Mitie Group plc. Full time

Join us and help deliver the exceptional, every day.
Help our Mitie team deliver with Pride and Purpose.
Role: Account Director - PFI - Healthcare
We are currently seeking a professional confident Account Director to join our PFI Healthcare team at Alder Hay Childrens Hospital. The successful candidate will be responsible for the efficient management and provision of Hard FM services at Alder Hey Children's NHS Foundation Trust. Tasked with supervising the operational and financial outcomes of this distinct PFI Healthcare account, supervising the daily management of the contract team on-site and serving as the key contact for operational concerns. Responsible for recruiting, mentoring, and guiding a team to deliver top-notch Hard FM services. Implementing strategies to boost business performance, recognising ways to enhance service quality, and ensuring adherence to industry regulations and benchmarks.
As the Account Director, your primary goal is to ensure that Mitie's service delivery meets compliance standards, contractual obligations, and business-specific needs to enhance the success of the account and facility. This involves managing budgets, forecasting financial performance, and driving growth and performance. Responsibilities also include overseeing contractual governance, timely reporting, and compliance with PFI contract terms.
As our preferred candidate you must have experience working in the facilities management hard services sector, particularly in PFI health care and hospitals, you must possess essential knowledge and expertise. Moreover, you must have strong communication and stakeholder management skills which make you an effective influencer in a fast-paced environment. Your goal will be to improve the contract for the financial year and be proactive to achieving success. You must also have demonstrable experience in leading , developing and managing teams to deliver high quality services in an environment with stringent SLA's and payment mechanism .Fostering a positive and collaborative work environment, and ensuring the team's performance meets or exceeds expectations
We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.

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