Director, Customer Account Manager

2 weeks ago

Liverpool, United Kingdom Integral UK LTD Full time

Job Title: Account Director (Key Accounts)- Liverpool University & RAF Marham Accounts.
Job Summary: The Account Director at Integral UK is responsible for managing the Liverpool University and RAF Marham accounts, ensuring the delivery of best-in-class facilities management services. This role involves building and maintaining strong client relationships, driving operational excellence, and leading a team of professionals to achieve client objectives.
Account Management: Serve as the main point of contact for the Liverpool University and RAF Marham accounts, ensuring the successful delivery of services and maintaining a strong client relationship.
# Create strong relationships at a senior level with both UoL and RAF Marham key client decision makers.
# Oversee performance management and reporting, looking at data trends to drive better performance and operational client reporting.
# Strategic Planning: Develop and implement an account plan aligned with the client's objectives, working closely with internal stakeholders to ensure service delivery meets expectations.
# Operational Excellence: Monitor performance metrics and key deliverables to drive operational efficiency and improve service levels.
# Team Leadership: Manage a team of professionals, providing guidance, coaching, and support to ensure high-quality service provision.
# Contract Compliance: Ensure compliance with contractual obligations, including agreed service levels, performance standards, and financial targets.
# Financial Management: Monitor and manage the account budget, working in collaboration with finance teams to drive profitability and cost-effectiveness.
# Identify opportunities to expand services and generate additional revenue streams within the Liverpool University and RAF Marham accounts.
# Implement the key actions identified as service improvement opportunities, ensuring they are developed on a Tactical and Operational level.
# Business, Facilities Management, Engineering).
Proven experience in a similar role within a facilities management or related industry.
Strong understanding of facilities management practices, regulations, and industry trends.
Excellent client relationship management skills with a track record of building and maintaining long-term client partnerships.
Demonstrated experience in team management, including performance management and development.
Sound financial acumen and experience managing budgets.

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