IT Support Team Lead

4 weeks ago

London, United Kingdom STR Group Limited Full time

IT Support Team Leader - Greenwich, London (Hybrid) - £40,000 to £45,000 Per annum + Bonus and £6,000 Car Allowance
We are on the hunt for a technically skilled Senior IT Support engineer with experience leading teams and managing projects including product rollouts and overhauls.
In this role you'll be working on the delivery of IT support to team members across the business and operating in tandem with the international IT Support function with a base in Paris.
This is a Hybrid position with a standard arrangement being for 3days in office and 2days from home each week.

Responsibilities:

  • Lead support team monitoring objectives, performance and achievements
  • Work in collaboration with the Global Support Infrastructure
  • Ensure compliance with standards and maintenance of appropriate documentation for work undertaken on hardware, software, and networks
  • Users support and workstation deployment
  • Corrective and preventive work on multiple networks
  • Participate and support local or global projects implementations
  • System monitoring including Hardware fault and diagnostics
  • Monitor, categorize, set priority of incoming tickets.
  • Ensure service or project issues are resolved or escalated within agreed SLAs
  • Support for Microsoft related technologies including Windows Server, Exchange, SQL, SharePoint online, Office 365 and Azure
  • Support for network infrastructure : WAN and LAN connectivity, routers, firewalls, and security
  • Remote access solution implementation and support : VPN and Remote Desktop Services
  • Technical services and support of VoIP telephony solutions (Teams Phone)



Skills and Experience:

  • Strong experience dealing with Microsoft Servers, Microsoft Networks, desktop computing and medium-scale applications systems
  • Strong fault finding and troubleshooting skills
  • Familiarity with all Microsoft technologies - Office 365, Azure, Windows 10, Server 2012-2019, AD, Hyper V
  • Experience with troubleshooting and managing VoIP telephony
  • Outstanding stakeholder communication skills and the ability to translate technical jargon into simple English when needed
  • Experience managing projects and roll outs
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