International Operations Associate

1 month ago

London, United Kingdom Justworks Full time

Who You Are

  • You are a “problem solver” – you are proactive and can manage many things at the same time. You are resourceful and enjoy understanding things on your own. You enjoy proactively identifying opportunities to deliver a faster and better service for our clients, while executing on those opportunities end-to-end, you are organized and diligent in getting to deadlines, you love execution and speed.
  • As an International Operations Associate, you will liaise with International Consultants, Customer Success Managers, and the broader Operations team in executing local processes that will enable our customers to hire and pay new team members compliantly and in a timely manner. You will also play a key role in identifying operational bottlenecks, relaying information to the Product team, and contributing to building features that will help us build a world-class company.
  • Your Success Profile
  • What You Will Work On
  • Manage end-to-end lifecycle for all international workers in Justworks’s journey, from onboarding, to contracts, to overseeing successful execution of payroll, benefits, and ongoing compliance.
  • Execute employee onboarding for clients across geographies - adding employees on the platform, ensuring payments and flow of funds are executed correctly and on time.
  • Assist International Customer Success, and International Operations teams with local operational processes for current and new countries in which Justworks operates.
  • Help validate client invoices which include local employer cost calculations for all current and new Justworks countries.
  • Identify operational bottlenecks and propose solutions that involve building new platform features with the product team or new Ops processes, always striving to improve and optimize status.
  • Provide a delightful experience for clients - have a “yes” mentality and a deep sense of customer-centric service.
  • Help setup and standardize processes in new entities around the world.
  • Support ad hoc requests and projects to improve efficiency, optimize workflows and processes, and streamline operations.
  • Other duties as needed based on department and/or organizational needs

How You Will Do Your Work

As an International Business Operations Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

  • Attention to Detail - thoroughness and accuracy in handling tasks, documents, and data to ensure precision in business operations.
  • Problem-Solving - capacity to identify issues, troubleshoot problems, and develop practical solutions.
  • Documentation and Reporting - keeping accurate records, creating reports, and documenting processes for reference and analysis.
  • Adaptability - being flexible and adaptable in a dynamic environment, adjusting strategies to meet changing customer requirements.
  • Customer Focus - understanding and addressing the needs of internal and external customers to enhance overall satisfaction.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
Qualifications
  • 2+ years of relevant experience - ideally at a fast-paced B2B SaaS tech startup and in operations or finance functions.
  • Plus if in EOR/PEO space and in global/multinational context.
  • Resourceful in finding answers to questions and a natural “problem solver”.
  • Excellent at project management and proactive execution - great at managing deadlines and coordinating among different stakeholders to deliver.
  • Execution oriented - “quick fire”; you can handle multiple tasks at once and are outcomes-driven.
  • Methodical in organizing tasks.
  • Experience across multiple geographies is a plus.
  • Proficient in English; Advanced written and verbal English communication is a must.
  • Attention to detail and numbers/analytics oriented.

Bonus Points for:

  • Prior experience working across multiple countries

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