Executive Director of Operations

3 weeks ago

Coventry, United Kingdom The Extracare Charitable Trust ta Extracare Ltd Full time

Job Overview:

The Executive Director of Operations is responsible for all services and staff (care, housing, wellbeing, enriched opportunities, fitness, activities and events, maintenance, catering, housekeeping, safety, facilities management, property compliance and research & innovation) associated with operating ExtraCare's locations (villages and schemes).

Main Duties and Responsibilities:
  1. To foster a customer service led approach which engenders partnership working across teams and with external partners and encourages everyone to see things from the perspective of the resident or customer.
  2. To ensure our villages and schemes are performing to ExtraCare standards and expectations in terms of customer experience, compliance, and financial performance, in line with the Corporate Plan and associated annual Business Plans and financial budgets.
  3. To ensure that the ExtraCare culture and values are ‘lived' throughout the Operations Directorate.
  4. To drive building and service innovation and to strive for continuous improvement in our service offering.
  5. To lead ExtraCare's interface with ARCO and to ensure that ExtraCare complies with ARCO's code of governance.
  6. To ensure all legal and regulatory requirements are observed, specifically those of the Regulator of Social Housing (RSH), the Care Quality Commission (CQC) and the Charity Commission.
Person Specification:

Educated to Degree Level or equivalent.

Relevant senior management experience in an operational role within a large complex service organisation.

Strong commercial and financial skills.

Experience of delivering exceptional results through the leadership of teams across a multi-functional and multi-location business.

Experience of delivering service innovation and continuous improvement.

Experience of reporting to a Board.

Equality, Diversity and Inclusion:

ExtraCare strives to create a workplace that fully reflects society and encourage applications from all backgrounds. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.

Closing Date:

14th May 2024 (please include a covering letter with your CV)

ExtraCare is committed to making our recruitment practices as fair and inclusive as possible. This includes making reasonable adjustments to support candidates throughout the recruitment process.

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