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Contract Manager
4 months ago
Contract Manager at The NSS Group
Part of the Maintenance Division
We are a specialist services supplier. From building maintenance to window and specialist cleaning, platform hire and equipment testing – self-delivered services, anywhere in the UK. Our dependable, in-house team works around the clock and across the country, setting new standards for safety, speed, and consistency.
The NSS group was formed by the merger of several large successful businesses to create one super group which gives our clients a service which is truly nationwide.
NSS Maintenance are a working at height contractor working throughout UK, servicing facilities management clients and the refurbishment industry alike.
Our national coverage operates from four UK depots to offer planned and reactive building fabric maintenance and refurbishment services to commercial, retail, and industrial sectors. We currently employee 600 employees directly across the NSS Group and own a fully serviced truck mounted access fleet, which we use in house for reactive and planned maintenance and cleaning requests
Day to Day Management of Operatives
Responsible for the day-to-day line management of operatives, ensuring all operatives are always fully briefed on the works they are undertaking.
Responsible for ensuring all operatives are equipped with the correct plant, equipment, tools, materials, and training to carry out works issued, with clear and detailed instructions for each individual project, to minimise the number return visits to complete works
Responsible for ensuring operatives understand and follow the project works processes, completing on site method statements the job sheet and report pack, obtaining sign off via on site client representatives and providing photography detailing the works carried out, including prestart and completion status
Responsible for the project team communications including regular team briefings and monthly one to one operative “check ins”
Ensures daily project reports are completed by site supervisors to the required standard including detail photography to illustrate the pre and post works status, quantities achieved and progress vs programme.
Coaches and supports the project engineers to deliver exceptional customer service, fostering a culture of self-improvement, whilst identifying additional training needs to improve operative skill sets and enable career advancement
Responsible for managing the project teams to ensure maximum productivity is achieved, continually monitoring the output from individual maintenance operatives, ensuring minimal down time, and taking action to avoid aborted journeys
Responsible for monitoring supplier costs, always seeking best value for NSS stock items and materials for project specific works
Responsible for scheduling of project works and delivering them on or within programme. Projects range between 20k – 800k
Line managing in house project engineers up to 15no
Responsible for effectively monitoring the progress of all works, accurately recording all materials, externally supplied plant and equipment, sub-contractor labour and the in-house equipment and resources deployed, to ensure works achieve or improve on budgeted costs
Responsible for the allocation of resources to cover sickness and holidays
Responsible for managing the performance of any sub-contractors deployed
Management responsibility for client satisfaction and accountable for rectifying any customer complaints
Working cohesively with Contracts Director and Project Manager to deliver all projects within cost budgets and programme.
Planning and organizing
Ability to multitask and run multiple projects concurrently
Free refreshments with a friendly and sociable office environment
~ Free onsite parking
~ Company van or car allowance
~ Mobile phone and laptop
~ An opportunity to progress and develop within the company
~25 days annual holiday + bank holidays
~ Monthly Reward and Recognition Scheme where our top performers are rewarded with vouchers for many retailers
~ Eye care vouchers
~ Referral bonus scheme
~ Medicash health cash plan with discount on dental, health screening, gym discount, store discounts, specialist consultations and much more
Always works safely in accordance with NSS QHSE (quality, health, safety and environmental) policies and process.
Open and flexible to change/improvement initiatives.
Communicates clearly and accurately both verbally and in writing.
Personally, organised with attention to detail and a commitment to quality.
