Head of Client Implementation

Sokin has a unique opportunity to join us as our first Head of Client Implementation. You will lead the API Implementation function, overseeing a team responsible for guiding clients through onboarding, integration, and ongoing technical consulting to ensure they fully leverage our platform. As the senior point of contact, you will define best practices, mentor your team, and work cross-functionally to ensure smooth delivery across all client integrations. This role requires a combination of strong leadership, technical expertise, and strategic thinking. You'll shape the implementation strategy, establish scalable processes, and ensure Sokin delivers a world-class onboarding and integration experience that drives long-term partnerships and customer success. About Us Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency. Our mission is simple: we're simplifying global business – so businesses thrive wherever they choose to grow. We deliver services across: Global payments and receivables Foreign Exchange (FX) Treasury management Finance reconciliations We are rapidly expanding, with an established presence in EMEA, APAC, and North America. Backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide. Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we're building a team of exceptional people who share our ambition to transform the future of global payments. Key Responsibilities Lead and scale the API Implementation function, managing and mentoring a team of implementation specialists and technical consultants. Act as the senior technical bridge between Sokin and our clients, ensuring a seamless transition from sales to implementation. Define and implement scalable processes, best practices, and frameworks for client onboarding and API integration. Oversee multiple client projects, ensuring technical quality, on-time delivery, and high client satisfaction. Partner with Product, Engineering, and Support teams to troubleshoot complex issues, streamline integrations, and improve the client experience. Guide clients' technical teams in configuring and integrating Sokin's APIs, offering expert-level support and best practices for secure and efficient implementation. Develop and maintain comprehensive documentation, integration frameworks, and knowledge-sharing resources to enable team efficiency. Collaborate with leadership to identify opportunities for automation, product enhancement, and continuous improvement within the integration lifecycle. Act as a key stakeholder in the product roadmap, representing client and implementation team perspectives to drive strategic development. Manage team performance, capacity planning, and professional growth to ensure high operational excellence and scalability. Requirements Proven experience leading API integration or implementation teams in fintech, SaaS, or payments environments. Strong background in API integrations, technical delivery, or technical account management. Demonstrated success managing and mentoring technical team members — including direct oversight of at least one junior team member. In-depth understanding of RESTful APIs, authentication standards (OAuth, JWT), and webhooks. Technical proficiency in languages such as Python, JavaScript, or Java, and familiarity with API tools like Postman and Swagger. Excellent leadership and communication skills, capable of influencing cross-functional teams and presenting complex concepts to varied stakeholders. Strong organizational and project management skills, with experience overseeing multiple client implementations simultaneously. Experience working within cloud environments (AWS, Azure, GCP) and familiarity with CI/CD pipelines and integration testing frameworks. Experience within payments, financial services, or FX is highly advantageous. Comfortable operating in a fast-paced, evolving, and globally distributed environment. Candidates must have the right to work in the jurisdiction in which they apply. We are an equal opportunities employer committed to creating an inclusive work environment. As a growing global startup, we value agility and flexibility in our working culture. If you require any accommodations during the recruitment process, please let us know.