Head of Technical Services

Head of Technical Services – Hard FM / Engineering Leadership Location: East London Salary: £80,000 Budget Responsibility: £8m Reports to: Technical & Support Services Director Team: Up to 6 direct reports, 30 indirect reports We're looking for an exceptional Head of Technical Services to take strategic and operational leadership of Hard FM services across a major East London portfolio. This is a senior management position with full P&L accountability, responsibility for statutory compliance, and ownership of technical service delivery across a broad and complex estate. If you're a commercially astute technical leader with deep engineering knowledge, a passion for safe and compliant delivery, and experience shaping high-performing FM operations, this is a rare opportunity to drive strategy, influence transformation, and lead a large multidisciplinary team. The Opportunity As Head of Technical Services, you will: Lead the regional Hard FM operation, managing up to £8m in annual technical budgets. Shape and implement the compliance and engineering strategy across building services, fabric, and associated FM technical functions. Ensure all statutory, mandatory, and contractual requirements are met, including CDM, SFG20, HTMs, British Standards, and asset handback criteria. Build strong working partnerships with Compliance, H&S, Lifecycle, PMO, Commercial, Procurement, and Operational Leads. Be a senior voice in client relationships, ensuring SLAs and KPIs are consistently met across all contracts. Drive improvements in process, safety, service quality, and technical governance across a large and diverse portfolio. Lead defect management, supplier performance, subcontractor oversight, and safe delivery of all technical works. This is a leadership role that blends operational control, technical authority, commercial ownership, and strategic input into the future of the FM service. Key Responsibilities Lead on Health & Safety, promoting a zero-tolerance-to-harm culture. Maintain legal and contractual compliance across all Hard FM operations. Develop and implement policies, procedures, and technical standards in line with legislation and organisational strategy. Collaborate with Hard Services Managers to ensure safe and compliant engineering delivery. Build strong client relationships and represent G4S at senior meetings. Own and manage Hard FM P&L performance, ensuring efficient, value-driven service delivery. Manage subcontractor performance, including monthly performance management with key suppliers. Support operational teams by providing expert technical guidance on major issues. Lead on compliance for Fire, Water, and Asbestos—including timely remedial actions. Actively contribute to business development and evaluation of new opportunities or variations. Oversee asset register accuracy, CAFM data, and evidence-based decision-making. Support Lifecycle planning through detailed analysis of reactive and remedial tasks. Track innovation, new technology, and product developments for potential adoption. Recruit, develop, and manage Hard Services Managers and technical teams. Ensure teams maintain required competencies and manage all people-related matters. Key Competencies Strategic thinker Legislative & mandatory compliance expertise Strong commercial and financial acumen Influential leader and change driver Skilled stakeholder and relationship builder Customer-focused and delivery-oriented Able to manage complexity and embed continuous improvement Skills & Experience Essential Senior operational management experience in Hard FM or technical services. Strong knowledge of CDM, SFG20, HTMs, and relevant British Standards. IOSH or equivalent H&S qualification; CIWFM or working towards it. Experience managing lifecycle, PMO, and building defects. Highly organised with strong analytical and auditing capability. Strong communication skills and proven ability to influence at senior level. Commercially astute with experience delivering cost-effective, safe, compliant services. Solid operational knowledge of Hard FM in complex environments. Desirable Experience in PFI/PPP environments. Experience in public buildings such as schools or hospitals. Experience managing aged or complex estates. Why This Role? Senior leadership position with large budget ownership. High visibility across the business and with major clients. Significant scope to shape engineering strategy and performance. Opportunity to lead meaningful improvements across safety, compliance, and service quality. Ideal for someone seeking a high-impact technical leadership challenge.