Head of Apprenticeship Services
4 weeks ago
Are you an experienced Service Manager within the HGV or commercial vehicle industry? Our client is looking for a well seasoned Service Manager to head up their service department at their newly opened site in Wolverhampton. With direct management and supervision of 10 technicians, 3 apprentices and 4 service advisors and administrators, this is not a job for the faint hearted It requires unrivalled commercial acumen, excellent leadership skills and superb communication skills to confidently influence at all levels within the business. Service Manager Job Summary
* Permanent
* Salary negotiable and will depend on experience
* Hours of work: Monday to Friday - 08:00 to 17:30 (45 hours per week)
* Manage all Service Department procedures with the aid of Workshop Controller
* Fully support the Workshop Controller, in their daily routine and take control of any ongoing issues or escalations
* Ensure service reception and workshop control manage planned events including MOT bookings, PMI's and services including workshop loading
* Dealing with customer queries and or complaints in a timely manner
* Management of the service department budget
* Take overall responsibility for depot including H&S, housekeeping, alarms and fire tests etc
Service Manager - Person Criteria
* You must have a solid technical background in the HGV service sector to be considered for this role (essential)
* Able to communicate well with customers and colleagues alike via phone, email and face to face
* Experience of working at a similar level within the commercial vehicle industry
Highly competitive salary + bonus scheme
* Company Car
* Laptop & Mobile phone
* 22 days holiday plus bank holidays (increases with length of service)
* Healthcare scheme
* Cycle to work scheme
If you are currently a service manager, depot manager or have held a similar role within the automotive industry, I'd love to speak to you.
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