Field Technician
1 month ago
A Field Service Technician I performs install and repair of Voice, Broadband, and Cable TV services for residential and business customers. Provides remote hands assistance for other groups in the Company.
Install and repair the Company’s Voice, Broadband, and Cable TV services and equipment for residential and business customers.
Communicate and coordinate with customers in a professional manner to ensure the Company’s customer service expectations and commitments are met.
Installation and maintenance of customer premise equipment including Modems, ONTs, Residential Gateways, Set Top Boxes, Batteries, and related equipment.
Assists with maintenance on outside plant facilities from the Central Office to the customer premise. Installation and repair customer premise drop wires, station protections and network interface devices using appropriate tools.
Perform maintenance, cutover, and scheduling of plant activity in accordance with Company guidelines.
Provide remote hands assistance in the installation and repair of specialized technologies including TDM and Ethernet circuits.
Provide remote hands assistance in the installation and maintenance of Company’s business products and services including key systems and associated equipment including automatic answering devices, facsimile terminals, coupling devices, automatic dialers, and paging and intercom systems.
Attend and participate in job safety and other training programs.
May locate existing underground cables as needed for contractors or excavators.
Basic knowledge and understanding of Personal Computers and Customer Premise Equipment.
Knowledge and understanding of cable counts and color-code.
Basic Knowledge of telecommunications outside plant equipment operations and maintenance.
Skill in operating service equipment including various hand tools and testing equipment.
Ability to read and interpret technical documents such as maps, staking sheets, and operating and maintenance instruction manuals.
Ability to install and repair Voice, Broadband, and Cable TV equipment on customer drop and customer premise.
Associates Degree in Telecommunications or Networking; Must have, or be able to obtain, and maintain a valid South Dakota driver’s license, have an excellent driving record and be insurable under the Company’s policy carrier.
Must be able to read computer screen and various reports.
Must be able to stoop, kneel and crawl to perform installations.
and use phone system.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
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