Field Technician

3 weeks ago

United Kingdom Velux Deutschland Gmbh Full time

VELUX Field Service Technician (Field-based, West London / Heathrow Area) page is loaded VELUX Field Service Technician (Field-based, West London / Heathrow Area)
Bewerben remote type Remote locations Woodside Way Fife time type Vollzeit posted on Vor 7 Tagen ausgeschrieben job requisition id R1066094 In der VELUX Gruppe bieten wir Ihnen eine Welt mit vielen Möglichkeiten und die Chance, eine strahlende Zukunft zu gestalten. 
Are you passionate about customer satisfaction and keen to join one of the strongest brands in the global building materials sector?
VELUX are looking for experienced Carpenters and Roofers to join our Field Service team in West London.
It involves reactive and responsive on-site Guarantee support. You will also actively support sales activity through both reactive and proactive dealings with customers in order to increase trust in VELUX products, improve installation quality (incl. best practice) and help differentiate VELUX from the rest of the market. You will be personally responsible for ensuring your time is best used in order to support our customers.
This role is field-based and will respond to service calls within the TW, SL, SW, W, and UB post code areas (Twickenham, Slough, South-West London, West London, and Uxbridge). Applicants must live within this geographical area and should expect to travel throughout the area regularly.
Through the highest level of both technical competence and customer interaction, you will support the VELUX Brand and maintain trust in both the product and the company.
Respond to service calls at customer’s homes in a professional, timely manner, acting as a representative and ambassador for VELUX
Resolve Guarantee claims professionally, accurately completing all supporting administration in line with deadlines.
Assist in the development and implementation of VELUX processes, remove causes of repeat calls and generally act to remove any waste or down time in the working day.
Ensure well-managed and stocked van and stores which make the work easier and portray the right image of both company and self.
Work within a culture of open and honest 2-way communication, self-management, empowerment and responsibility for results.
Share and seek knowledge in order to support the development of a high performing team.
Experience working in a customer-facing environment, with a key focus on delivering a great customer experience and getting things right first time.
A City & Guilds qualification in Roofing, Carpentry, Joinery, or similar
Practical, hands-on experience working in the building industry
Experience diagnosing and solving roofing related problems

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