Operations Manager

3 weeks ago

Woking Surrey, United Kingdom The Villages Medical Centre Full time

Friendlypractice looking for a full-time motivated and enthusiastic Operations Managerto join our team. Knowledge of General Practice or Primary Care an advantage aswell as previous lead / management experience.

The applicantmust possess strong interpersonal and communication skills, with good ITknowledge and the ability to work under pressure.

Main duties of the job

DutiesInclude:

Leadershipand Team Building

ITSupport

CQCcompliance including Health & Safety, Data Protection & InfectionControl

Safeand Excellent patient care

Maintainpractice website & communications

Stafftraining and empowerment

Auditand analysis of data to improve services and patient care

QOFLead

Overseeingmaintenance and upkeep of grounds and building

Dealingwith complaints and patient feedback

AssistingPractice Manager

About us

We are a friendly 4 Partner growing training practice. We focus on patient centred care with a high level of patient satisfaction.

There is a supportive atmosphere with a variety of clinical and non-clinical staff.

Job responsibilities

The Operations Manager will work to manage the day to dayoperational aspects of the Surgery and the non-clinical staff, the postholderwill strive to deliver the best possible service to our patient and community.

Areas of responsibility

To monitor and support the performance of all non-clinicalfrontline staff departments. This includes Reception, Secretarial andAdministration teams, including an overview of patient access, appointment systems,workflow and general administration, patient feedback and complaints andcommunication regarding services.

To jointly ensure the effective operational delivery ofall clinical services alongside the Nursing team and other relevant ClinicalLead Partners in line with contractual requirements, QOF and CQC compliance,with specific regard to all non-clinical aspects.

To ensure staff are effectively recruited, developed andsupported to deliver the best possible service, encouraging personaldevelopment in all roles and developing a positive culture.

To work effectively with wider team colleagues, ensuringthe smooth running of the practice including the building and grounds on a dayto day basis.

To demonstrate, uphold and promote the Practice and PCNValues and development of new services.

Deputise for the Practice Manager as required.

Remain aware of local and national NHS initiatives and howthese might impact practice operations. Work with all staff to agree andimplement strategic changes with a positive attitude, ensuring the bestpossible outcomes for the Practice, staff and patients.

This job description is notexhaustive and indicates the primary areas of responsibility only. It isexpected that the successful post-holder will work alongside the Practice Manager.

Person Specification Experience
  • * Experience in a Leadership / Management role
  • * Ability to work autonomously
  • * Ability to work under pressure
  • * Experience of working in Primary Care or a GP Practice
  • * Management of clinical and non-clinical staff
  • * Knowledge of EMIS Web and clinical systems
  • * Knowledge of Enhanced Services
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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