Head of Customer Fulfilment
2 weeks ago
Salt Money Limited “SALT” is on a mission to make boat ownership more accessible so that more people can experience the benefits of spending time on the water. SALT is doing this by improving the speed, convenience, transparency, and availability of finance in the leisure marine industry.
Everything we do at SALT is driven by simplicity. We harness technology widely used in other areas of finance, to provide consumers with the loans they desire in the simplest and easiest way possible. We are disrupting the leisure marine market, making finance the default way to buy a boat and bringing the market more in line with the automotive industry.
This is an exciting opportunity to join us on our mission as employee number 5 We are offering a salary of £45k-£60k depending on experience, along with other benefits of joining a start up venture at this early stage
Responsibilities
The Head of Customer Fulfilment role provides vital support to the Chief Executive Officer in implementing and maintaining effective operational frameworks, enabling strategic growth and positive customer experiences.
At this early stage, the Head of Customer Fulfilment will get involved in a variety of business functions as we look to develop and further establish our teams.
Your Day-to-Day
· CEO Deputy in all customer and operations matters
· Customer Support and Experience (telephone, email and webchat)
· Application Progression and Support
· Continuous Improvement Management through customer insights and feedback
· Business Development and Strategic Partnership
· Supplier Support, Engagement and Interaction
Qualifications
· Knowledge and relevant previous experience in financial services industry, preferably in consumer lending and/or asset finance
· Network and experience in Leisure Marine industry preferred
· People management experience
· Complaint handling skills and knowledge
· Change implementation experience
· Customer service excellence
· Excellent verbal and written communication skills
· Strong analytical mind and great problem solver
· Entrepreneurial mindset
We want every member of our team to share the passion and ambition to grow SALT into the market-leading, innovative and successful company we know it will be.
Along the way, you’ll champion the SALT culture by advocating our values of Simplicity, Accessibility, Responsibility and Enjoyment, while truly focusing on having a positive impact on the marine industry.
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