Head of Customer Relations

3 weeks ago

United Kingdom First Central Services Full time

We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills built on data expertise; They make us stand out, help us succeed. We've got an amazing opportunity for a Head of Customer Relations to join our team in Haywards Heath to drive forward the strategic development of our complaints handling function.
You'll report regularly to the Executive team and Boards on complaints performance and forecasting, root cause analysis, market benchmarking and provide recommendations for improvement initiatives across the business in order to reduce complaints and improve customer outcomes. 
Have previous experience at Head Of level within complaints management in the Financial Services industry
Have a proven track record of translating complaints data & insight into actionable continuous improvement
Regular appraisal of regulatory environment to make sure all complaints deliver good customer outcomes in line with FCA/FOS guidelines and are being managed within internal policies and procedures
Effective deployment of resources to make sure complaints are handled expediently to meet internal and external SLAs
Oversight of effective relations with the Financial Ombudsman Service, making sure that all touchpoints are well-optimised, file requests are handled efficiently and resulting learnings from FOS decisions are driven back into the continuous improvement process
Ownership of departmental processes, policies, procedures and risk register
Compliance with the broader organisational and regulatory procedures to improve risk management and ensure strong audit performance
Extensive experience in complaints handling at Head Of level in a complex financial services organisation
Demonstrable experience in building and managing a highly effective complaints operation
Extensive understanding of the regulatory environment, including working knowledge of key regulators, financial services legislation and regulations and their applicability to complaints handling
Demonstrable analytical skills, able to see patterns and trends in data to drive strategic action
We’re happy to discuss flexible working during the recruitment process.
As part of our Women in Finance Charter pledge, we've committed to having 30% of women in leadership roles by the end of 2023.
Simply Health Cash plan. Reclaim the cost of your eye tests, dental, physiotherapy and more
Flexible Bank Holidays
Eight flexible bank holidays; Electric Car Scheme
Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing
Flexible Working
We’re flexible; most roles let you mix office and home working.

  • Head of Customer Relations

    2 months ago

    United Kingdom First Central Services Full time

    We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills built on data expertise; They make us stand out, help us succeed. We've got an amazing opportunity for a Head of...

  • Head of Customer Relations

    1 week ago

    United Kingdom First Central Services Full time

    We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills built on data expertise; They make us stand out, help us succeed. We've got an amazing opportunity for a Head of...

  • Head of Customer Relations

    1 week ago

    United Kingdom First Central Services Full time

    We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills built on data expertise; They make us stand out, help us succeed. We've got an amazing opportunity for a Head of...

  • Head of Customer Relations

    3 weeks ago

    United Kingdom First Central Services Full time

    We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills built on data...

  • Head of Customer Relations

    3 weeks ago

    United Kingdom First Central Services Full time

    We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills built on data...

  • Head of Customer Relations

    3 weeks ago

    United Kingdom First Central Services Full time

    We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills built on data...

  • Head of Customer Relations

    1 week ago

    United Kingdom First Central Services Full time

    We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills built on data...

  • Head of Customer Relations

    1 week ago

    United Kingdom First Central Services Full time

    We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills built on data...

  • Head of Customer Relations

    1 week ago

    United Kingdom First Central Services Full time

    We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills built on data...

  • Customer Relations Coordinator

    3 weeks ago

    United Kingdom Informa Connect of Informa PLC Full time

    Informa Connect, part of the FTSE100 Informa Group, is a global organization which organizes major branded annual events and operates specialist digital communities that are key convening places for a market. Informa Connect run around 800 events each year in over 60 countries, create digital platforms based on engaging news and information content, and...

  • Customer Relations Quality Manager

    2 weeks ago

    United Kingdom Southeastern Full time

    A fantastic Customer Relations Quality Manager position has arisen working out of our modern London Bridge Head office. As Customer Relations Quality Manager you will be responsible for looking to continuously drive and improve the quality of responses created by the Customer Relations Team, including our outsourced Customer Service provider. You will be...

  • Truck Sales eConsultant

    2 weeks ago

    United Kingdom Customer Care Co Full time

    ( Based at Knowsley Head Office, Trafford Park, Deeside and other eStar sites as required) At eStar, it's our mission to keep people and businesses moving, with state-of-the-art facilities and an award-winning team, and we have an exciting opportunity for a Truck Sales Consultant to be a part of our team. KEY PURPOSE OF THE JOB To ensure that...

  • Truck Sales eConsultant

    2 weeks ago

    United Kingdom Customer Care Co Full time

    Based at Knowsley Head Office, Trafford Park, Deeside and other eStar sites as required) At eStar, it's our mission to keep people and businesses moving, with state-of-the-art facilities and an award-winning team, and we have an exciting opportunity for a Truck Sales Consultant to be a part of our team. To ensure that Mercedes-Benz and Fuso customers are...

  • Customer Relations Manager

    3 weeks ago

    United Kingdom Westgate Healthcare Full time €34,000 - €36,000

    Customer Relations Manager – Chorleywood, Hertfordshire Location: Burford House Care Home, Rickmansworth Road, Chorleywood, Rickmansworth, WD3 5SQ Salary : £34,000 to £36,000 plus commission for sale of beds Hours: Monday to Friday, 37.5 hours per week Job @type: Permanent Come and make a difference with the team at Westgate...

  • Head of Public Relations

    3 weeks ago

    United Kingdom Vermelorpo Full time

    Head of PR – Distribution Location: hybrid working, minimum one day in the office per week (main locations Tunbridge Wells, Peterborough, Manchester and Portsmouth). Role Purpose: Having enjoyed a period of sustained growth, to support business demands we have a newly created senior role. Reporting to the Head of External Group Communications, the...

  • Head of Public Relations

    1 week ago

    United Kingdom Vermelorpo Full time

    Head of PR – Distribution Location: hybrid working, minimum one day in the office per week (main locations Tunbridge Wells, Peterborough, Manchester and Portsmouth). Role Purpose: Having enjoyed a period of sustained growth, to support business demands we have a newly created senior role. Reporting to the Head of External Group Communications,...

  • Head of Public Relations

    1 week ago

    United Kingdom Vermelorpo Full time

    Head of PR – Distribution Location: hybrid working, minimum one day in the office per week (main locations Tunbridge Wells, Peterborough, Manchester and Portsmouth). Role Purpose: Having enjoyed a period of sustained growth, to support business demands we have a newly created senior role. Reporting to the Head of External Group Communications, the...

  • Head of Public Relations

    1 week ago

    United Kingdom Vermelorpo Full time

    Head of PR – Distribution Location: hybrid working, minimum one day in the office per week (main locations Tunbridge Wells, Peterborough, Manchester and Portsmouth). Role Purpose: Having enjoyed a period of sustained growth, to support business demands we have a newly created senior role. Reporting to the Head of External Group Communications, the...

  • Head of Media Relations

    3 days ago

    United Kingdom Travelodge Hotels Limited Full time €95,000

    Job Description Find where you belong! Are you passionate about PR and taking responsibility for leading and executing communications strategies? Do you relish the opportunity of ensuring brand image and reputation are protected and upheld at all times whilst shaping positive public perception? Do you thrive in a really fast paced PR function where no two...

  • Head of Media Relations

    3 days ago

    United Kingdom Travelodge Hotels Limited Full time €95,000

    Job Description Find where you belong! Are you passionate about PR and taking responsibility for leading and executing communications strategies? Do you relish the opportunity of ensuring brand image and reputation are protected and upheld at all times whilst shaping positive public perception? Do you thrive in a really fast paced PR function where no two...