IT Service Delivery Specialist

3 weeks ago

Bristol, United Kingdom Endeavour Recruitment Full time

IT Service Management Specialist
IT Service Management Specialist required to join a leading Defence client.
Responsible for supporting the vital MILSATCOM Service Delivery Organisation using an ITIL framework Service Management toolset. Assisting the IT Service Management Lead with capturing existing service management processes in leading change, ensuring smooth transition to a modern agile approach.
This is a fast-paced, challenging role on a significant project.
Capture existing Service Management processes and reflect to the Enterprise Architecture team
Support the definition of the Service Management Strategy of Operations, driving change using ITIL best practise, continuous improvement and automation.
Work closely with the modelling and software teams to define and deliver into service improved approach using BMC Remedy Helix.
Demonstratable experience in a management position in the defence of telecommunication industry, ideally MILSATCOM but not essential.
Professional Qualification as ITIL Practitioner (ideally as Managing Professional)
ITIL Strategic Leader
Demonstratable Experience in managing change in a ITIL v3 and/ or v4 based service management organisation.
Demonstratable experience of project delivery in formal waterfall and agile engineering environments.
Ability to champion high performance and inspire others.

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