Community Coordinator

4 weeks ago

London, United Kingdom SPACE NK Full time

If you love beauty, you're in the right place.

As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

We are currently recruiting for a Community Coordinator

Who You Are

Are you an expert in social media communities? Do you love keeping up with the latest trends across social media? Do you have a desire to build engaged communities and build relationships? If you answered yes, why not join us at Space NK. We're the go-to destination for global beauty discovery and we're looking to push the boundaries across our social channels and build an inclusive community of beauty lovers.

Role Overview

As Community Coordinator, you will support to implement the community strategy across all social media channels to identify wider communities and conversations we can get involved in to amplify brand awareness & appeal. Through innovative and edutaining content, you'll put our community at the forefront to provide them with a greater sense of belonging. You'll invite collaboration to spark joy amongst our community, and create a vibrant hub of connection and engagement, a place new communities want to be. You will report into the Social Media Manager and work closely with the wider Marketing team to deliver out of this world 360 campaigns which include personalised and unique experiences for our community. The Community Coordinator will be primarily responsible for engaging with communities to drive two-way conversations and user participation to enhance community interactions. You'll think outside of the box and use social listening to produce shareable community led content that will attract new community members.

Key Responsibilities

- Support to implement the community strategy across social media channels to recognise and define our community to provide them with a greater sense of belonging.

- Support to implement a strong community creative identity, working with wider team members to ensure creative is social first.

- Stay up to date with all community led trends and community focused platform updates to adhere to best practices and embrace new changes to engage our community.

- Use of social listening to identify opportunities across all social channels to

insert ourselves into moments that matter to our community to drive

relatability and relevance.

- Work with wider marketing team to involve community in big brand launch

activations to bring them more unique, more personalised experiences,

including in person real life events.

- Responsible for community surprise & delight activations tied back to cultural

moments and audience mindsets, coordinating projects from end to end, and

identifying key opportunities we can tap into.

- Responsible for daily community engagement across all social channels,

engaging with members both on owned channels and community owned

posts to drive two-way conversations and to bring our community joy to

create an engaging & positive environment people want to spend time in.

- Support to build our community amongst our social media channels through

the power of collaboration and personalised experiences across all social

channels.

- Responsible for original and compelling community-led content ideation

across all channel's, ensuring community is at the heart of everything we do.

- Responsible for community led activations end to end, to sure the smooth

delivery and coordination of community-led content.

- Work with the social media coordinators to produce community-led content

for all social channels which empower and champions our community to build

deeper connections and brand loyalty.

- Attend Space NK events and stores regularly to create community-led content

with founders & creators in line with community strategy.

- Responsible for coordination of community led content briefs across all social

channels for talent and brands, working with the social media coordinators to

ensure content fit for channels.

- Responsible for day-to-day management and content planning of dedicated

community spaces on platforms.

- Create & Schedule the content plan for LinkedIn & Facebook, develop

bespoke content to engage with our community and drive a different type of

conversation.

- Support to implement an effective & successful employee advocacy

programme, coordinating with wider team members to ensure a smooth end

to end process of content coordination which meets the heightened demand

for authenticity.

- UGC management across all social channels to populate site with authentic

and engaging UGC to social proof products.

- Day to day budget management for community activation spend.

- Conducting regular content & competitor audits, sharing thoughts and

opportunities with the social media team.

- Evaluate performance across community activations, reporting on key metrics to provide actionable insight for content improvement.

- Presenting reports to marketing teams and senior stakeholders, ensuring the wider business understand how social & community objectives fit with wider business goals.

Key Skills and Experience:

  • 2+ years of experience within the social media & community industry.
  • Experience in driving growth and engagement across social media platforms.
  • Strong understanding of social media platforms, trends, content creators, emerging platforms, and best practices.
  • Passion for the beauty industry.
  • Strong content creation skills, including filming and video editing.
  • Confident and comfortable on camera with the ability to create reactive content quickly.
  • Strong copywriting skills.
  • Strong analytical skills and track record of collating data to compile reports to circulate to wider business.
  • Track record of delivering scroll-stopping community led campaigns
  • Ability to work independently and collaboratively in a fast-paced, reactive environment.
  • High attention to detail.
  • Excellent multi-tasking and organisational skills.
  • A problem-solving approach.
  • Excellent interpersonal skills with a confident ability to communicate and influence effectively.
  • The ability to prioritise, use initiative and perform under pressure.
  • A proactive and flexible approach with an ability to present new ideas.
Please note that only successful candidates will be contacted.

All applicants must have the right to live and work in the UK.

If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.

Space NK are an equal opportunities employer.

How We Will Use Your Information

We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.

Please note that our current system does not use an automated filtering system.

All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.

This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be 'forgotten' if you are not offered a position with Space NK, please email your 'right to be forgotten' to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information. #J-18808-Ljbffr

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