Customer Service Advisor

3 weeks ago

Ashford Kent, United Kingdom Ross Care Full time

Customer Support Administrator
Salary - £22,277 annum
40 hours per week
Wheelchair Service Centre Ashford, TN23 6LL
Purpose of Job
To help create an efficient and effective, friendly and courteous day to day customer Service department. Your role may include…….
Main duties and responsibilities
Clinical bookings- Responsible for booking of clinical appointments from waiting list and ensuring clinicians are booked to capacity in line with company KPIs.
Raising orders- responsible for entering orders immediately onto the computer system in an effective manner when a request is received from a service user, carer, family member or prescriber via telephone or email.
Scheduling of orders- Responsible for making contact with service users and agreeing a convenient delivery/collection/repair date within the company KPIs.
Engineers daily schedule- Responsible for ensuring engineers are booked daily to capacity.
Communication- Responsible for answering daily calls within a busy department in a courteous/friendly manner and ensuring excellent customer service is always provided. Answering and resolving all queries and enquiries to an effective solution/outcome in all cases. Communicating any issues that cannot be resolved by yourself to the Customer Service Manager.
Administration- Responsible for the daily efficient running of all administrative operational systems within the service, in line with Ross Care procedures.
General-You will be assigned to specific areas or tasks associated with Customer Service, but may be asked to assist in other areas of the service centre. Flexibility is therefore required to ensure that the service remains effective and efficient and to manage and cover the other staff in their absence.
Undertake the job inline with company competencies as follows
Achieves business results and adds value to the service.
Focuses on internal and external customers.
Builds and maintains effective teamwork with colleagues.
Embraces change.
Perform duties according to all company policies, procedures and instructions.
This Job description shall not limit your role, you will be also asked to carry out other duties that your Line Manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role. This may be subject to change as the role develops.
Key Performance Indicators
Orders processed with accuracy.
Queries, enquiries and complains resolved with excellent customer service.
Completed orders processed in a timely manner.
Person Required
Skills
Excellent Customer Service Skills
Excellent communication Skills to interact with internal staff and departments, Prescribers and Service Users
Must be able to work off their own initiative as well as part of a team.
Computer Literate with good working Knowledge of word and Excel.
Excellent telephone manner
Excellent organisational skills with a good eye for detail.
An enthusiastic and motivated individual who strives to succeed.
Must be flexible, adaptable and positive to their approach to work.
Knowledge
Previous experience within a busy customer service department
Previous experience of administration, IT, order processing and scheduling of workloads would be a huge advantage.
Experience with a similar type of role would be beneficial.
Qualifications
Qualified to GCSE level or equivalent.
INDLS #J-18808-Ljbffr

  • Customer Service Advisor

    1 week ago

    Ashford, United Kingdom First Call Contract Services Limited Full time

    **£10.00 per hour, Monday to Friday - 40 hours per week! Great Benefits and Immediate Start!** Recruiting **Customer Service Advisor** for our client in Ashford, Kent. Shifts for **Customer Service Advisor**: 08:30 - 17.00 on a _3 week_ rota pattern then rotate to 11:30 - 20:00 for _1 week_. Monday to Friday - 40 hours per week. Pay Rates for **Customer...

  • Customer Service Advisor

    5 days ago

    Ashford, United Kingdom European Metal Recycling Full time

    About our opportunity: **Are you looking to have a sustainable career? Whilst truly making the world better, fairer and greener for the next generation.** You will be a true hero in the eyes of future generations to come. By playing a key part in our bold commitment to transform our business into a provider of net zero carbon sustainable materials by 2040....

  • Customer Service Advisor

    Found in: Talent UK 2A C2 - 1 week ago

    Ashford, United Kingdom HR GO Recruitment Full time

    We are looking for a Customer Service Advisor to join our Ashford based client, you will be the first point of contact for all customers receiving and processing orders whilst also providing administrative support to the wider sales team.Responsibilities:Handle customer enquiries regarding stock levels, delivery times and production queries.Maintain customer...

  • Customer Service Advisor

    Found in: Whatjobs ES C2 - 1 week ago

    Ashford, United Kingdom HR GO Recruitment Full time

    We are looking for a Customer Service Advisor to join our Ashford based client, you will be the first point of contact for all customers receiving and processing orders whilst also providing administrative support to the wider sales team.Responsibilities:Handle customer enquiries regarding stock levels, delivery times and production queries.Maintain customer...

  • Customer Service Advisor

    4 days ago

    Ashford, United Kingdom New Appointments Group Full time

    Our client is seeking to hire three Customer Service Advisors to cover both their Ashford and Dover offices. You will be the primary customer point of contact for the business, taking inbound calls and dealing with customers who visit in person, handlingall manner of customer queries, policy changes and claims processing. This is a Monday to Friday, 9-5pm,...

  • Customer Service Advisor

    4 days ago

    Sevenoaks, Kent, United Kingdom FM Conway Full time

    Customer Service Advisor Vacancy at FM Conway! FM Conway is looking to recruit a Customer Service Advisor to work within our Aggregate and Asphalt division, based at our Head Office in Sevenoaks, Kent. You will join us on a full time, permanent basis working Monday to Friday, 08:30 to 17:00. Responsibilities of our Customer Service Advisor -Accurately...

  • Customer Service Advisor

    Found in: Jooble UK C2 - 2 weeks ago

    Sittingbourne, Kent, United Kingdom PowaKaddy International Full time

    A fantastic opportunity for a Customer Support Advisor join the world’s leading electric golf trolley brand. Established in 1983, PowaKaddy is a pioneer and market leading manufacturer of electric golf trolleys. Headquartered in Kent, England, it is here that all the early concepts, design, development, and product Setting the standard for electric golf...

  • Customer Service Advisor

    3 weeks ago

    Sittingbourne, Kent, United Kingdom PowaKaddy International Full time

    A fantastic opportunity for a Customer Support Advisor join the world’s leading electric golf trolley brand. Established in 1983, PowaKaddy is a pioneer and market leading manufacturer of electric golf trolleys. Headquartered in Kent, England, it is here that all the early concepts, design, development, and product Setting the standard for electric golf...

  • Service Advisor

    Found in: Talent UK C2 - 2 weeks ago

    Ashford, United Kingdom Lookers Full time

    Overview Mercedes Benz of Ashford 42 Hours weekly  £30,000 per annum Lookers Mercedes Benz of Ashford is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 4 Service Advisors, 8 Vehicle Technicians and our enthusiastic and friendly Service Manager, Lee Hamilton. With ongoing investment...

  • Technical Customer Service Advisor

    2 days ago

    Sevenoaks, Kent, United Kingdom Bennett and Game Recruitment LTD Full time

    Our client is looking for a Technical Customer Service Advisor, to join their Internal Service team, working from their offices in the Sevenoaks. The role will involve liaising over the telephone with customers and providing them with technical support and quotations for our client's range of products. The Technical Customer Advisor, would be...

  • Technical Customer Services Advisor

    2 days ago

    Sevenoaks, Kent, United Kingdom Energy Jobline CVL Full time

    Our client is looking for a Technical Customer Service Advisor, to join their Internal Service team, working from their offices in the Sevenoaks. The role will involve liaising over the telephone with customers and providing them with technical support and quotations for our client's range of products. Then should the issue not be able to be rectified over...

  • Technical Customer Service Advisor

    2 days ago

    Sevenoaks, Kent, United Kingdom Energy Jobline CVL Full time

    Our client is looking for a Technical Customer Service Advisor, to join their Internal Service team, working from their offices in the Sevenoaks. The role will involve liaising over the telephone with customers and providing them with technical support and quotations for our client's range of products. The Technical Customer Advisor, would be...

  • Customer Service Advisor

    7 days ago

    Ramsgate, Kent, United Kingdom New Appointments Group Full time

    Our established client in Manston is looking for a Customer Service Advisor with immediate effect. This role is initially a temporary assignment with the view to make the successful candidate a permanent member of staff. The successful candidate will be responsible for processing online, telephone and email orders from customers, handle telephone and...

  • Technical Customer Service Advisor

    1 week ago

    Sevenoaks, Kent, United Kingdom Bennett and Game Recruitment LTD Full time

    Our client is looking for a Technical Customer Service Advisor, to join their Internal Service team, working from their offices in the Sevenoaks. The role will involve liaising over the telephone with customers and providing them with technical support and quotations for our client's range of products. The Technical Customer Advisor, would be...

  • Service Advisor

    3 weeks ago

    Ashford, United Kingdom Prima Ardelle > Motor & Automotive > South East Full time

    **ARE YOU AN EXPERIENCED SERVICE ADVISOR?** **EXCITING OPPORTUNITY WITHIN A MAIN LEADING CAR DEALERSHIP** **COMPETITIVE BASIC UPTO £28,000 DOE + OTE** My client is a main dealer who is seeking a Service Advisor to join their existing team within their busy Service Department. Don't miss out on this one, interviews are available immediately. **Main...

  • Customer Service Advisor

    2 days ago

    Ramsgate, Kent, United Kingdom New Appointment Group Full time

    Our established client in Manston is looking for a Customer Service Advisor with immediate effect.This role is initially a temporary assignment with the view to make the successful candidate a permanent member of the team.The successful candidate will be responsible for processing online, telephone and email orders from customers, handle telephone and email...

  • Service Advisor

    1 week ago

    Ashford, United Kingdom Perfect Placement Uk Ltd Full time

    **Service Advisor inAshford.** Are you an experienced Service Advisor in Ashford**?** Are you looking for a new role as a Service Advisor in Ashford? Working as part of a team you will be responsible for booking in Vehicles for scheduled maintenance and services as well as repair and warranty work. You will be expected to sell Service Plans, additional work...

  • Service Advisor

    3 days ago

    Ashford, United Kingdom Perfect Placement Uk Ltd Full time

    **Service Advisor inAshford, Kent.** Are you an experienced Service Advisor in Ashford? Are you looking for a new role as a Service Advisor in Ashford? Working as part of a team you will be responsible for booking in Vehicles for scheduled maintenance and services as well as repair and warranty work. You will be expected to sell Service Plans, additional...

  • Customer Service Advisor

    Found in: Jooble UK C2 - 1 week ago

    Sittingbourne, Kent, United Kingdom deverellsmith Full time

    Want to join a leading Estate Agent in Sittingbourne as a Customer Service Advisor? Are you able to provide exceptional customer service and skilled in telephone communication? I am seeking a dedicated individual to join a market-leading company. Previous customer service experience is preferred, but not required. Your role will involve: - Handling calls...

  • Customer Service Advisor

    1 week ago

    Sittingbourne, Kent, United Kingdom deverellsmith Full time

    Want to join a leading Estate Agent in Sittingbourne as a Customer Service Advisor? Are you able to provide exceptional customer service and skilled in telephone communication? I am seeking a dedicated individual to join a market-leading company. Previous customer service experience is preferred, but not required. Your role will involve: - Handling calls...