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Customer Experience
4 months ago
Sastra Group is working with a Series A Software Development vendor who is changing the Martech (Marketing Technology) space.
A crucial role for them is the Head of Customer Experience. This role requires a strategic thinker with a proven track record in customer success within the software development and marketing technology sectors.
This position is Hybrid and requires you to be in the London office 2 days a week.
Develop and execute a comprehensive customer experience strategy that aligns with the company's overall business objectives and brand promise.
Lead and inspire a team of customer experience professionals, fostering a culture of customer-centricity across the organization.
Collaborate with cross-functional teams, including product development, sales, marketing, and customer support, to ensure a seamless and positive customer experience.
Built and led a Customer Success team at a Software Development vendor.
~ Competitive salary and performance-based bonuses.
Generous paid time off and holiday schedule.
Professional development opportunities.
Collaborative and inclusive company culture.
