Business Analysis Consultant

3 weeks ago

London, United Kingdom Amazon Full time

Process Improvement Manager, CX, SC Quality, EU ATS CX
Job ID: 2619653 | Amazon UK Services Ltd. - Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. At Amazon, delivering great experiences for our customers is top priority and to this end, our team strives to make our processes robust enough to meet the high bar on customer experience both on quality and speed of delivery.
In transportation performance management, we improve customer experience through continuously optimizing the complex movements of goods to customers throughout Europe. As Process Improvement Manager in the Concessions and Damages team, you will be responsible for the quality performance of our Middle Mile transportation network and Ship with Amazon business. Review daily process defect data, identify root causes, develop and align action plans, and evaluate their impact all in collaboration with site Operationss.
- Provide proactive feedback to operations management on quality related issues and collaborate with central teams on projects and system enhancements.
- Gain expertise in key MMN process paths and exception handling and ensure process discipline across all shifts and departments through training and audits.
- Conduct regular reviews (daily, weekly, and monthly) of quality metrics with site leadership including concessions, damages, DEA, returns, and scan compliance and customer feedback.
- Establish effective communication channels for sharing quality-related updates and best practices within assigned sites/region.
Travel to sortation centers and collaborate with site teams to promote quality improvement initiatives
- Engage in thorough root cause analysis of intricate and unclear problem statements to devise solutions, prioritize opportunities, and facilitate sustainable network enhancements.
- Maintain adaptability and responsiveness to evolving business priorities, embracing new ideas.
- As a Process Improvement Manager, you’ll be at the forefront of making Amazon’s logistics better – which means improving safety and quality. You will be accountable for positively influencing operational quality at the site. You’ll have the opportunity to share best practices and ideas with our EU network. In this role, you’ll use data to drive improvements and continue to grow our shipping capabilities.
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Our team captures data and uses it to drive decisions. Transportation or Supply Chain experience (previous Operations experience preferred), within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience.
- Bachelor’s Degree from an accredited university or equivalent qualification
- Proficiency in the local language and English, verbally and written.
- Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success
- Advanced knowledge of Excel and demonstrated experience querying relational databases using SQL (or other query language), along with experience using large complex data sets to design models and scenarios.

Previous Inventory Control and Quality Assurance Management experience, performance metrics, process improvement and Lean techniques
- Strong analytical abilities, including Proficiency in Python or any programming language with strong data analysis skills
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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