Business Analysis Consultant
2 months ago
UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for experienced service professionals with a passion for driving an excellent customer experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service.
The Business Process Consultant role works with our customers to help them understand and achieve their desired business goals. We are a leading team of process experts who offer our customers guidance and direction for all digitalisation initiatives on the ServiceNow platform. As part of the BPC team, you will work with our customers to help them expand their use of the platform and increase their return on investment.
Our Business Process Consultants are the process experts as part of our project teams. This role needs someone who has a passion for process and is knowledgeable and experienced working with the ServiceNow platform and complex digitalisation projects.
Good knowledge of ServiceNow and its capabilities
Experience communicating with senior stakeholders
Proven ITIL or other process best practice knowledge
Strong analysis and problem-solving skills
In depth understanding of Service Management best practice - ITIL
Proven ServiceNow implementation experience including non-IT processes
ServiceNow Certified System Admin
ServiceNow Implementation Specialist
ITIL (or another process best practice such as Six Sigma or COBIT)
Agile Foundation or Practitioner is desired but not essential
Run discovery workshops across all aspects of the ServiceNow platform
Be the expert in ServiceNow and its underlying process
Form part of the senior project team providing process and requirement oversight and advice throughout
Assist customers in training
Assist and advise customers with Business Change initiatives
Input into pre-sales activities to define project and service scope and deliverables
Advise and drive customer testing best practice and assist with the creation and management of test cases and scripts
Provide business analysis skills to solve problems, understand and document customer requirements
Manage customers’ ServiceNow roadmap development and delivery to support their business change initiatives
Provide advice and guidance to the client on the best approaches for implementing ServiceNow in terms of:
ITIL best practice
ServiceNow best practice
Industry trends and use of ServiceNow
Provide leadership and mentoring to less senior staff as required
Keep abreast of industry trends in the Service Management arena and developments in the ServiceNow platform and applications
Gain and maintain sufficient high-level ServiceNow knowledge to be able to have effective conversations with customers, including the ‘art of the possible’. Act as sounding board for customer ideas and demonstrate an understanding of the capabilities and benefits of ServiceNow
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