![Reed Technology](https://media.trabajo.org/img/noimg.jpg)
2nd Line Support
6 days ago
Reed technology is delighted to be working with a highly regarded Chippenham based organisation with their search for a 2nd Line Support Engineer
Hybrid working available - salary £30,000
Working within a pivotal role for the organisation, supporting users, resolving incidents and administering IT service requests
Key Responsibilities:
- Monitor support ticket queues ensuring incidents are actioned in line with SLA's
- Mobile Device and Tablet configuration and laptop rebuilds if required
- Escalation ticking to other areas of the team when required
- Handle all queries and updates professionally and efficiently, maintaining a high degree of customer service
- Administration of Active Directory, End User Devices (Windows 10 and higher), Office 365 and Business Applications
Skills & Experience
- Customer focussed attitude with positive approach
- Excellent telephone manner, listening and empathy skills
- Good knowledge of service management toolsets and best practice e.g. ServiceNow and ITIL
- Proven experience & understanding of IT infrastructure, desktop and business applications
- Span of technical knowledge to encompass all versions of MS Windows, Basic TCP/IP Networking, Citrix, all versions of MS Office including Office 365
- Ability to follow processes, policies, procedures and guidelines to ensure consistent quality of service
- Proven track record working in a Service Desk role
If you are interested in this fantastic opportunity please apply online or for more information please contact me on
ADZN1_UKTJ
-
2nd Line Support Engineer
5 days ago
Wiltshire, United Kingdom Sopra Steria Limited Full timeExciting Opportunity Awaits: 1st/2nd Line Engineers Wanted! Are you a seasoned 1st Line Engineer with Windows 10 prowess, looking to elevate to 2nd Line? Or perhaps you're a 2nd Line Desktop Engineer with an appetite for a challenging IT environment? Look no further this is your chance to create your mark in a complex and dynamic setting. Your expertise in...
-
2nd Line Support Engineer
6 days ago
Wiltshire, United Kingdom Sopra Steria Limited Full timeExciting Opportunity Awaits: 1st/2nd Line Engineers Wanted!Are you a seasoned 1st Line Engineer with Windows 10 prowess, looking to elevate to 2nd Line? Or perhaps you're a 2nd Line Desktop Engineer with an appetite for a challenging IT environment? Look no further this is your chance to create your mark in a complex and dynamic setting.Your expertise in...
-
2nd Line Support Engineer
6 days ago
Wiltshire, United Kingdom Sopra Steria Limited Full timeExciting Opportunity Awaits: 1st/2nd Line Engineers Wanted! Are you a seasoned 1st Line Engineer with Windows 10 prowess, looking to elevate to 2nd Line? Or perhaps you're a 2nd Line Desktop Engineer with an appetite for a challenging IT environment? Look no further this is your chance to create your mark in a complex and dynamic setting. Your...
-
2nd Line IT Support Engineer
2 weeks ago
Swindon, Wiltshire, United Kingdom 100% IT Recruitment Full time2nd Line IT Support EngineerLike the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description. Nr Swindon - Full Time on Site £30,000 + Benefits This is a fantastic opportunity for you, a 2nd Line Support Engineer, to join a leading IT Support company based on site near...
-
2nd Line Support Support
6 days ago
Wiltshire, United Kingdom Reed Technology Full time €30,000Reed technology is delighted to be working with a highly regarded Chippenham based organisation with their search for a 2nd Line Support Engineer Hybrid working available - salary £30,000 Working within a pivotal role for the organisation, supporting users, resolving incidents and administering IT service requests Mobile Device and Tablet configuration...
-
2nd Line Support
4 weeks ago
Wiltshire, United Kingdom Reed Technology Full timeReed technology is delighted to be working with a highly regarded Chippenham based organisation with their search for a 2nd Line Support Engineer Hybrid working available - salary £30,000 Working within a pivotal role for the organisation, supporting users, resolving incidents and administering IT service requestsKey Responsibilities: Monitor support ticket...
-
2nd Line Support
4 weeks ago
Wiltshire, United Kingdom Reed Technology Full timeReed technology is delighted to be working with a highly regarded Chippenham based organisation with their search for a 2nd Line Support Engineer Hybrid working available - salary £30,000 Working within a pivotal role for the organisation, supporting users, resolving incidents and administering IT service requests Key Responsibilities: Monitor support...
-
2nd Line Support Engineer
6 days ago
Wiltshire, United Kingdom Sopra Steria Limited Full timeAre you a seasoned 1st Line Engineer with Windows 10 prowess, looking to elevate to 2nd Line? Or perhaps you're a 2nd Line Desktop Engineer with an appetite for a challenging IT environment? Your expertise in hardware and software support is your passport to success here where you can elevate your career with an opportunity that demands advanced security...
-
2nd Line Support Engineer
6 days ago
Wiltshire, United Kingdom Reed Technology Full timeReed technology is delighted to be working with a highly regarded Chippenham based organisation with their search for a 2nd Line Support Engineer Hybrid working available - salary £30,000 - 12 Month FTC Working within a pivotal role for the organisation, supporting users, resolving incidents and administering IT service requests Mobile Device and...
-
2nd Line Service Engineer
6 days ago
Wiltshire, United Kingdom Sopra Steria Limited Full timeAre you a seasoned 1st Line Engineer with Windows 10 prowess, looking to elevate to 2nd Line? Or perhaps you're a 2nd Line Desktop Engineer with an appetite for a challenging IT environment? Your expertise in hardware and software support is your passport to success here where you can elevate your career with an opportunity that demands advanced security...
-
2nd Line Engineer
1 month ago
Salisbury, Wiltshire, United Kingdom Sopra Steria Limited Full time2nd Line Engineers, have you considered a career in Defence? This is an area that can offer you variety, strong team work, an environment that is challenging and refreshing and opportunities to climb that career ladder! Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered. If you have 1st Line...
-
2nd Line Engineer
3 weeks ago
Wiltshire, United Kingdom Sopra Steria Limited Full time2nd Line Engineers, have you considered a career in Defence? This is an area that can offer you variety, strong team work, an environment that is challenging and refreshing and opportunities to climb that career ladder! If you have 1st Line experience and are stuck waiting for an opportunity to move on, then come here! We will appreciate you. We can offer...
-
2nd Line End User Services Engineer
6 days ago
Wiltshire, United Kingdom Sopra Steria Limited Full timeExciting Opportunity Awaits: 1st/2nd Line Engineers Wanted!Are you a seasoned 1st Line Engineer with Windows 10 prowess, looking to elevate to 2nd Line? Or perhaps you're a 2nd Line Desktop Engineer with an appetite for a challenging IT environment? Look no further this is your chance to create your mark in a complex and dynamic setting.Your expertise in...
-
2nd Line End User Services Engineer
6 days ago
Wiltshire, United Kingdom Sopra Steria Limited Full timeExciting Opportunity Awaits: 1st/2nd Line Engineers Wanted! Are you a seasoned 1st Line Engineer with Windows 10 prowess, looking to elevate to 2nd Line? Or perhaps you're a 2nd Line Desktop Engineer with an appetite for a challenging IT environment? Look no further this is your chance to create your mark in a complex and dynamic setting. Your expertise in...
-
2nd Line End User Services Engineer
6 days ago
Wiltshire, United Kingdom Sopra Steria Limited Full timeExciting Opportunity Awaits: 1st/2nd Line Engineers Wanted! Are you a seasoned 1st Line Engineer with Windows 10 prowess, looking to elevate to 2nd Line? Or perhaps you're a 2nd Line Desktop Engineer with an appetite for a challenging IT environment? Look no further this is your chance to create your mark in a complex and dynamic setting. Your...
-
2nd Line Support Engineer
6 days ago
Wiltshire, United Kingdom Reed Technology Full timeReed technology is delighted to be working with a highly regarded Chippenham based organisation with their search for a 2nd Line Support Engineer Hybrid working available - salary £30,000 - 12 Month FTC Working within a pivotal role for the organisation, supporting users, resolving incidents and administering IT service requestsKey Responsibilities: Monitor...
-
2nd Line Support Engineer
6 days ago
Wiltshire, United Kingdom Reed Technology Full timeReed technology is delighted to be working with a highly regarded Chippenham based organisation with their search for a 2nd Line Support Engineer Hybrid working available - salary £30,000 - 12 Month FTC Working within a pivotal role for the organisation, supporting users, resolving incidents and administering IT service requests Key Responsibilities: ...
-
2nd Line Support Engineer
6 days ago
Wiltshire, United Kingdom Reed Technology Full timeReed technology is delighted to be working with a highly regarded Chippenham based organisation with their search for a 2nd Line Support Engineer Hybrid working available - salary £30,000 - 12 Month FTC Working within a pivotal role for the organisation, supporting users, resolving incidents and administering IT service requests Key Responsibilities: ...
-
IT 1st Line Support Professional
4 weeks ago
Salisbury, Wiltshire, United Kingdom Wilsons Solicitors LLP Full timeThe Firm With a firm that is nearly 300 years old it is perhaps unsurprising that our traditional values are one of our core strengths. Much of our success can be explained by our commitment to our clients coupled with our readiness to adapt and invest as a forward-looking business. We are expert private client lawyers with a national reputation. Our...
-
IT 1st Line Support Professional
1 month ago
Salisbury, Wiltshire, United Kingdom Wilsons Solicitors LLP Full timeJob Description The Firm With a firm that is nearly 300 years old it is perhaps unsurprising that our traditional values are one of our core strengths. Much of our success can be explained by our commitment to our clients coupled with our readiness to adapt and invest as a forward-looking business. We are expert private client lawyers with a national...