Technical Support Advisor

2 weeks ago

Stone Staffordshire, United Kingdom Logic Resourcing Ltd Full time

You re great with customers and you have a passion for digital technology and IT You re looking for a role that offers variety along with the opportunity to combine your customer service, problem-solving and technical skills.

You re looking to join a company where your efforts are valued and where you can visibly witness the meaningful impact you create, all within a supportive and collaborative work environment.

We are looking for a Technical Support Advisor to become a valuable part of our client's close-knit team.

This pivotal role involves overseeing a third-party system and portals vital to the companies client interactions.

The role offers:

  • Salary - £24,000
  • Hybrid working (3 days office / 2 days at home following probation)
  • Annual Bonus
  • 25 Days Holiday + Bank Holidays
  • The chance to work for a family owned business, with a company culture built on it s values promoting trust and a great team ethic.
As the Technical Support Advisor, you will be the key liaison between clients and the company. You will play a crucial role in managing client onboarding, addressing feedback, and resolving any issues that arise.

Key Responsibilities:

  • System Management : Take charge of the client-facing portals, ensuring smooth operations, setting up new clients, and managing changes.
  • Client Communication : Act as the primary point of contact for client communication, gathering feedback, and implementing necessary improvements.
  • Issue Resolution and Training : Address client concerns, provide necessary training, and resolve any system-related issues efficiently.
  • Collaborative Reporting : Work closely with the team to generate and deliver regular reports on system performance and client metrics, aiding in decision-making processes.
What you ll get:

  • Salary £24,000
  • Annual Bonus
  • 25 Days Holiday + Bank Holidays
  • Hybrid Working
  • Eye care vouchers
  • Social events throughout the year
  • Company Sick Pay Scheme
  • Workplace Mental Health Initiative

This role would suit a Customer Service Advisor, Customer Service Executive or Desktop Support Agent with experience or an interest in anything tech-related such as IT, Computing, Software development or digital programming. #J-18808-Ljbffr

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