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Business Analyst
4 months ago
From disruption management to hyper-personalised pre-departure communications and mobile boarding passes, we build the technology to help companies stay connected with their customers at every stage of their journey. Established in 2000, we have since grown to become one of the travel industry’s major suppliers of passenger messaging solutions. More than 60 airlines, rail and travel management companies, including British Airways, Flight Centre, Qantas, Ryanair and JetBlue use our notifications platform. As Business Analyst you will work as part of the Delivery team during project delivery and commercial proposal stages, and during transition at project initiation. Understanding our customer business needs and processes
Understanding our internal Product business needs and processes
Leading internal Product analysis and definition
Requirements validation, both for client projects and internal Product projects
Creating documentation to support the commercial and delivery processes
Collaborating with 15below Commercial and Delivery teams to understand, prioritise and manage multiple projects
Ensuring a smooth transition from commercial proposal to project team delivery
Providing support to Delivery team as required during project delivery
Our culture is at the heart of what we do every day, and travel is part of that too, that’s why we’re proud to live by our values.
~ We pride ourselves on being at the top of our game and strive to keep learning.
~ People are our passport to success: they're at the heart of everything we do
All inclusive*: we're a strong, collaborative community
Experience in customer software/IT solution business analysis
A travel industry background with knowledge of airline commercial systems such as reservations systems, PSS and GDS and their component parts
Ability and willingness to travel overseas for client meetings
Functional/technical understanding of software applications
A great communicator at all levels of a business
BSc/BA in a business or technical discipline or equivalent
Business analysis experience in an Agile environment
Proven business analysis experience in a supplier/vendor context
Experience working with third-party APIs and web service interfaces
25 days annual holiday, increasing with service (full-time equivalent)
~ Flexible public holidays
~ Private Medical Insurance
~ Life assurance
~ Flexible working
~ Family friendly policies
~5% employer pension contribution and salary sacrifice scheme
~ Perkbox retail freebies and discounts
~£Friday ‘wind downs’ and company social events
~ Flexible benefits (tech/mobile/holiday/bike schemes and season ticket loans)
~ We’re certified with Flexa, making us a ‘truly flexible employer’. Wellbeing is very important to us and so we have a brilliant and holistic programme in place to support with everyone's home and work life. We’ve got lots of fantastic resources, practical guidance, and engaging sessions to help with mental, physical, and financial wellbeing. This includes regular and fun activities such as mindfulness and desk yoga as well as schemes to look after your health with eyecare vouchers and annual flu jabs.
Brighton/Hybrid
Hours: Full-time (37.Reports to : Business Analyst Lead
Interview: 1 hour on Teams with our People Advisor and Business Analyst Lead
