Customer Relations Specialist
3 weeks ago
Benefits:
401(k)
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
About the Role:
As a Customer Relations Specialist at Bath Flip, you will be responsible for providing exceptional customer service, and building strong relationships with our clients. With a focus on ensuring customer satisfaction, you will handle customer projects, sales inquiries, resolve issues, and maintain a positive brand image for our company.
Responsibilities:
Responding to customer inquiries and providing accurate information about our products and services
Assisting customers with order placement, tracking, and returns
Answering calls and scheduling projects
Collecting payments and deescalating situations
Resolving customer complaints and issues in a timely and professional manner
Building and maintaining strong relationships with customers to foster loyalty and repeat business
Collaborating with other departments to ensure smooth order fulfillment and delivery
Maintaining accurate customer records and updating information as necessary
Identifying opportunities for process improvements to enhance the customer experience
Staying up-to-date with product knowledge and industry trends to better assist customers
Requirements:
Prior experience in a customer service or collections role
Excellent communication and interpersonal skills
Strong problem-solving abilities and the ability to handle difficult situations with diplomacy
Attention to detail and the ability to multitask effectively
Proficiency in using customer service software and tools
About Us:
Bath Flip is a leading provider of high-quality bathroom remodeling, fixtures and accessories. With over 10 years of experience in the industry, we have built a reputation for delivering exceptional products and outstanding customer service. Our customers love us for our extensive product selection, competitive prices, and reliable delivery. At Bath Flip, we value our employees and strive to create a positive and supportive work environment. Join our team and be part of our success
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