PAC, PAS and Medical Records Administration Manager

PAC, PAS and Medical Records Administration Manager
An opportunity has arisen for a Band 5, Patient Access Centre, PAS Support and Medical Records Administration Manager 37.5 hours per week (Monday to Friday) based at The Walton Neurology Centre.
The Patient Administration System (PAS), Medical Records and the Patient Access Centre (PAC) play a crucial role in supporting the organisation to deliver quality and efficient care to patients. The PAC, PAS and Medical Records Administration Manager will oversee the day to day running and general management of the PAS, Medical Records and PAC administrative teams and be responsible for the efficiencies of outpatient booking, PAS functionality and workflow management.
The post holder will be required to contribute and make decisions that are appropriate to the overall running of the PAC, Medical Records and PAS teams, in addition to developing and maintaining close relationships will all clinical and non-clinical stakeholders to the PAC, Medical Records and PAS team.
The PAC, PAS and Medical Records Administration Manager will sit within the Patient Access Centre structure, directly reportable to the Business Support Manager within the corporate structure at The Walton Centre. The Patient Access Centre is responsible for the referral management, triage allocation and outpatient booking of all new and follow up appointments for the Neurology and Neurosurgery Divisions. The Medical Records team are responsible for the upkeep and scanning of all medical records into the electronic patient record.
This role is responsible for the administrative PAC, Medical Records and PAS teams, and will ensure robust provision of administrative services to support the clinical services and support the Business Support Manager in the operational running of the PAC, PAS and Medical Records departments.
The Walton CentreNHS Foundation Trust is the only NHS trust to hold dual accreditation for theInvestors in People we invest in people and we invest in wellbeingstandards and has been awarded Gold status for both. TheWalton Centre is a leader in the treatment and care of neurology andneurosurgery, placing the patient and their family at the heart of everythingwe do. As the only specialist hospital trust in the UK dedicated to providingcomprehensive neurology, neurosurgery, spinal and pain management services weare proud to be rated as an Outstanding Trust by the Care Quality Commission(CQC), and champion change throughout the field of neuroscience. Originallyformed in 1992, the Trust received Foundation Trust status in 2009.
We have leading specialists and incrediblydedicated staff delivering excellent clinical outcomes for brain, spinal andneurological care nationally and internationally. Teams across our site inFazakerley, Liverpool, offer a world-class service in diagnosing and treatinginjuries and illnesses affecting the brain, spine and peripheral nerves andmuscles, and in supporting people suffering from a wide range of long-termneurological conditions.
The Patient Administration System (PAS), Medical Records and the Patient Access Centre (PAC) play a crucial role in supporting the organisation to deliver quality and efficient care to patients. The PAC, PAS and Medical Records Administration Manager will oversee the day to day running and general management of the PAS, Medical Records and PAC administrative teams and be responsible for the efficiencies of outpatient booking, PAS functionality and workflow management.
The post holder will be required to contribute and make decisions that are appropriate to the overall running of the PAC, Medical Records and PAS teams, in addition to developing and maintaining close relationships will all clinical and non-clinical stakeholders to the PAC, Medical Records and PAS team.
The PAC, PAS and Medical Records Administration Manager will sit within the Patient Access Centre structure, directly reportable to the Business Support Manager within the corporate structure at The Walton Centre. The Patient Access Centre is responsible for the referral management, triage allocation and outpatient booking of all new and follow up appointments for the Neurology and Neurosurgery Divisions. The Medical Records team are responsible for the upkeep and scanning of all medical records into the electronic patient record.
This role is responsible for the administrative PAC, Medical Records and PAS teams, and will ensure robust provision of administrative services to support the clinical services and support the Business Support Manager in the operational running of the PAC, PAS and Medical Records departments.
Management of department supervisors day to day running of the PAC and medical records team.
To manage and support the Patient Care Advisors and Supervisors in providing administrative support in relation to referrals and outpatient booking against national operational and RTT targets.
Provide assurance reports and escalation into the Business Support Manager for any performance related issues
Provide capacity reports for outpatient waits into the performance team on a weekly basis.
Oversee workflow management and development of administrative processes and ensuring KPIs are met.
To manage and support the PAS & EPR clerks in providing first line support and advice to PAS users Trust wide.
Liaise with stakeholders to resolve all software performance reports and solution finding to PAS related issues.
Organise PAS upgrades and testing required in system and project developments.
To oversee staff training in relation to PAS, including provision of training manuals and SOPs.
Understand RTT and Trust operational targets and knowledge of analysing data reports to identify gaps and trends.
To observe the provisions of and adhere to all Trust policies and procedures.
Manage and maintain policies and procedures in PAC and Medical Records departments.
Manage staffing budget for PAC, PAS and Medical Records Teams.
Carry out duties in a professional manner, adhering to the Trusts policies and
Lead by example and provide support and continuity to PAC, Medical Records and PAS teams.
Be responsible for managing and maintaining departmental databases and electronic filing systems.
Perform return to work interviews, appraisals and mandatory training.
To actively participate in the annual performance review to identify personal development needs.
Contribute and take a lead on providing solution or response to patient complaints.
Manage teams performance and be responsible for the delivery of the teams KPIs.
Provide administrate and managerial support to the senior management teams.
Professional Management Qualification
Experience in staff management
Knowledge and understanding of the RTT pathway
Detailed knowledge of process management principles
Understanding of RTT and operational NHS targets
Knowledge of analysing data reports to identify gaps and trends
Experience of successfully managing and planning staffing resource
Experience in staff management
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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