Senior Adoption and Change Management Consultant

1 week ago

United Kingdom Sovereign Realty & Management LLC. Full time
  • ~5 years change management experience, including industry recognised certifications
  • Able to demonstrate clear examples of executing a change and adoption strategy
  • Able to articulate and demonstrate Microsoft 365 and its potential business value
  • Confident leading C-level customer conversations, building new upsell opportunities
  • Understanding and confidence working to a team utilisation target

Description of job and attributes:

  • Own and manage your customer delivery work to the appropriate time scales and quality
  • Deliver customer success and become a trusted advisor within our customers
  • Be responsible for understanding, managing, and driving your utilisation
  • Be the lead point of contact between Changing Social and your customers
  • Work with the PMO to provide customer updates, milestone, and status reports
  • Create and deliver adoption and change management strategies for our customers
  • Design communication and training plans working closely with our respective teams
  • Identify further opportunities in your customers to deliver services and success
  • Support in region management activities, pre-sales, scoping and statement of work writing
  • Contribute to the creation and innovation of the services Changing Social offer
  • Where possible, attend external events to enhance Changing Social’s brand
  • Mentor and support junior ACM consultants to develop and grow
  • Engaging, personable and experienced change manager, with a proven record of delivering tangible digital change, influencing people and behaviours.
  • Is passionate about, new ways of working, digital technologies, behavioural and organisational change. Comfortable talking to C-Level stakeholders and wider business audiences.
  • Detail and results orientated, focused on customer success, and supporting Changing Socials business goals. With an ambition to grow, learn, develop, and work out loud.

Note – We are not looking for Project Change Managers or Program Change Managers. We are looking for industry qualified professional Change Managers with Digital Transformational experience .

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