Digital Training Officer

6 months ago

Greater Manchester, United Kingdom Moss Full time

Our Vison is to be admired for our craft, experience, and sustainability. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.

In the role of Learning and Development Trainer, your main job is to deliver dynamic and effective training across Moss's retail network. This role is pivotal in enhancing our brand and product knowledge, making a significant impact on our team's success.

Champion outstanding in-store experiences, prioritising colleague needs, and facilitating their continuous development, both in-store and at the head office.
Proactively support colleagues on the shop floor, guiding selling opportunities, and enhancing training experiences to elevate their skills.
Collaborate with the L&D Manager on new initiatives, embedding and evaluating them, and actively participating in the training and development of all colleagues.
Foster a commercially focused approach, supporting colleagues in achieving sales and service targets and identifying opportunities for store performance enhancement.
Lead the delivery of engaging and memorable training on the Moss brand, ensuring compliance with safety and security protocols.
Utilise a variety of methods to create impactful learning experiences, supporting the development of learners and producing high-quality learning materials.
Regularly collaborate with the L&D Manager to identify and prioritise areas of focus, ensuring alignment with business goals.

Proficient in Microsoft Office Suite, particularly in Excel and PowerPoint.
Experience with designing and delivering engaging learning and development programs.
Experience in conducting training needs analysis and developing tailored training solutions.
Knowledge of various training methodologies and tools, including digital and interactive platforms.
Understanding of retail operations and sales strategies, to provide relevant and impactful training.

Employee Discount: 70% discount across all our stores.
Season Ticket Loan: Financial support for commuting.
Cycle to Work Scheme: Encouraging eco-friendly travel.
Discounted Gym Membership with PureGym : Life Insurance: Access to Moss Learning: An online learning platform for skill enhancement.
Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.


Our Hybrid Work Policy requires a minimum of 3 days for store visits/traveling and 2 days working from home.

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