Technical Support Engineer

2 weeks ago

United Kingdom Infinite Reality Full time

(Please note this role will involve being on call at weekends and evenings)

About the Company

Infinite Reality (iR) is an innovation company powering the next generation of digital media and ecommerce through AI and immersive technologies. iR’s virtual worlds enable brands and creators to fully control how they distribute content, engage audiences, and monetize their creations while acquiring more powerful data on their customers. With deep expertise in Hollywood production, Web3 and XR, iR is redefining the infinite possibilities of connected digital environments in the modern age. iR’s portfolio of brands includes the spatial computing and AI platform, Infinite Reality Engine, the world’s premier, professional drone racing property, Drone Racing League, XR production facility Thunder Studios, creator talent management firm TalentX, and digital marketing agency Fearless Media. The company is backed by an impressive roster of investors including RSE Ventures, Liberty Media, Lux Capital, Lerer Hippeau, MGM, CAA, T-Mobile Ventures, Courtside VC, Exor, Terracap, IAC, Live Nation, DJ and producer Steve Aoki, rock band Imagine Dragons, NBA player Rudy Gobert, Interscope Records, and more.

About the Role

Infinite Reality is looking to bring in Technical Support as part of their Enterprise Solutions Team. As part of the Delivery and Production team, you will have the opportunity to work in a challenging and engaging environment. The Technical Support member will play a critical role in ensuring our clients receive the best experience in their immersive experience by troubleshooting real time problems with speed and effectiveness.

Responsibilities

  • Client satisfaction: ensure clients receive professional and timely solutions that meet service levels. Be the “go-to” from the moment a bug is found until resolution. Ultimately, be a pro-active customer advocate and ensure live issues affecting end users are being followed up on and resolved
  • Coordinate internal solutions: collaborate with the tech and creative departments to ensure we find optimal resolution(s)
  • Identify, communicate, and remove roadblocks for the product to ensure bugs are fixed for all clients
  • Improve upon the existing media processing/delivery system

Required Skills

  • Strong problem-solving skills with the ability to quickly assess and triage technical issues, particularly at L1 and L2 support levels.
  • Excellent written and verbal communication skills, with experience managing internal and external stakeholders.
  • Proactive communication and coordination across departments and time zones.
  • Strong time management and task-tracking abilities.
  • Analytical thinking and a detail-oriented approach to managing complex technical problems.
  • Familiarity with ITIL Foundation principles and practices is a plus.

Technical Requirements and qualifications:

  • Understanding of video/audio processing and delivery
  • live streaming and VOD playback
  • ffmpeg
  • ingest (SRT, RTMP, etc.)
  • Encoding/Trans-Coding (HLS, DASH, etc.)
  • Familiarity with AWS and GCP, Unity and Unreal engines, mobile app (iOS and Android), Backend (Firebase), Addressables, and Video Chat (live kit)
  • Experience with Infrastructure as Code Tools a bonus (terraform, aws cli, gcloud cli, etc.)
  • Proficient using linux systems
  • Experience with Jira, Confluence, and Google.

We’re looking for more forward-thinking and collaborative people to be a part of our innovation

journey and mission to push the boundaries of technology. If you’re ready to help us achieve this

vision — we’d love to hear from you At Infinite Reality, we're looking for people invigorated by

our values and drive to change the world, not just those who simply check off boxes.

Infinite Reality embraces a diversity of backgrounds and experiences and provides equal

opportunity for all applicants and employees. We strive to build a company that reflects a global

audience

  • Technical Sales Engineer

    4 weeks ago

    united kingdom Rise Technical Recruitment Limited Full time

    Technical Sales Engineer£35,000 + Training + Progression + Benefits Doveridge, Staffordshire (Commutable from: Cheadle, Stoke, Stafford, Derby, Ashbourne, Uttoxeter, Burton-Upon-Trent)Do you have Technical Sales experience from a Manufacturing background, looking to receive enhanced training across a range of Engineering disciplines and clear progression...

  • Technical Sales Engineer

    4 weeks ago

    United Kingdom Rise Technical Recruitment Limited Full time €35,000

    Technical Sales Engineer £35,000 + Training + Progression + Benefits Doveridge, Staffordshire (Commutable from: Cheadle, Stoke, Stafford, Derby, Ashbourne, Uttoxeter, Burton-Upon-Trent) Do you have Technical Sales experience from a Manufacturing background, looking to receive enhanced training across a range of Engineering disciplines and clear...

  • Technical Support Engineer

    4 weeks ago

    united kingdom IO Associates Full time

    Title: Technical Support Engineer Salary: Up to £60,000 D.O.ELocation: Bedford, UKAre you a skilled Technical Support Engineer with a passion for solving complex issues and providing top-notch service?Our client is looking for an experienced professional to handle technical support escalations, installations, and equipment maintenance across EMEAI. This...

  • Technical Support Engineer

    3 days ago

    United Kingdom iO Associates - UKEU Full time €30,000

    Technical Support Engineer / £30,000 / Cardiff - Hybrid We are working with an exciting software company within the health sector who is looking for a Technical Support Engineer to join their growing IT team! Our client is looking for someone with a drive to progress alongside having a passion for IT as this role offers LOTS of career progression...

  • Technical Sales Engineer

    4 weeks ago

    united kingdom Rise Technical Recruitment Limited Full time

    Technical Sales Engineer (Mechanical)£50,000 (OTE: £70,000+) + Attractive Commission Structure + Hybrid Role + Company Car + Company Card Home based role ideally located: Glasgow, Edinburgh, Falkirk, Linlithgow, Cumbernauld, Irvine, Grangemouth, Hamilton, Coatbridge, Airdrie, East KilbrideAre you a Technical Sales Engineer looking to join a dynamic,...

  • Technical Sales Engineer

    1 month ago

    United Kingdom Rise Technical Recruitment Limited Full time €50,000 - €70,000

    Technical Sales Engineer (Mechanical)£50,000 (OTE: £70,000+) + Attractive Commission Structure + Hybrid Role + Company Car + Company Card Home based role ideally located: Glasgow, Edinburgh, Falkirk, Linlithgow, Cumbernauld, Irvine, Grangemouth, Hamilton, Coatbridge, Airdrie, East Kilbride Are you a Technical Sales Engineer looking to join a dynamic,...

  • Senior Technical Support Engineer

    2 weeks ago

    United Kingdom DiverseJobsMatter Full time

    This is a fantastic opportunity for an senior level customer-facing Technical Support Engineer to join our team in Cambridge. You’ll be helping make our customers successful by providing high-quality, efficient support for our virtualization-based security solutions and cloud customers. The Senior Technical Support Engineer interacts with our customers...

  • Senior Technical Support Engineer

    2 weeks ago

    United Kingdom DiverseJobsMatter Full time

    This is a fantastic opportunity for an senior level customer-facing Technical Support Engineer to join our team in Cambridge. You’ll be helping make our customers successful by providing high-quality, efficient support for our virtualization-based security solutions and cloud customers. The Senior Technical Support Engineer interacts with our customers...

  • Senior Technical Support Engineer

    1 month ago

    United Kingdom Netwrix Corporation Full time

    About Us: Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact of a breach. Netwrix...

  • Senior Technical Support Engineer

    2 months ago

    United Kingdom Netwrix Corporation Full time

    About Us: Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact of a breach. Netwrix...

  • Senior Technical Support Engineer

    2 months ago

    United Kingdom Netwrix Corporation Full time

    About Us:Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact of a breach.Netwrix empowers...

  • Senior Technical Support Engineer

    2 months ago

    United Kingdom Netwrix Corporation Full time

    About Us:Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact of a breach.Netwrix empowers...

  • Senior Technical Support Engineer

    2 months ago

    United Kingdom Netwrix Corporation Full time

    Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact of a breach. Netwrix empowers...

  • Service Engineer and Technical Support

    2 weeks ago

    United Kingdom Premier Group Recruitment Full time €35,000 - €38,000

    Currently working with a MSP who has successfully delivered IT support and consultancy services for the past 30 years to a world-renowned international client base with a focus on the professional and financial services sector, including leading private equity, venture capital, and top UK law firms. They are looking to hire a well-established Field...

  • Service Engineer and Technical Support

    2 weeks ago

    United Kingdom Premier Group Recruitment Full time €35,000 - €38,000

    Currently working with a MSP who has successfully delivered IT support and consultancy services for the past 30 years to a world-renowned international client base with a focus on the professional and financial services sector, including leading private equity, venture capital, and top UK law firms. They are looking to hire a well-established Field...

  • Technical Support Engineer

    3 months ago

    United Kingdom Peaple Talent Full time €30,000

    Job Title: IT Service Desk Engineer Location: Bristol We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Engineer to provide support to Global users. With a sterling reputation, diverse practice areas, and a commitment to innovation, they offer a unique platform for your career growth. They put employees at the...

  • Technical Support Engineer

    2 weeks ago

    United Kingdom Infinite Reality Full time

    (Please note this role will involve being on call at weekends and evenings) About the Company Infinite Reality (iR) is an innovation company powering the next generation of digital media and ecommerce through AI and immersive technologies. iR’s virtual worlds enable brands and creators to fully control how they distribute content, engage audiences, and...

  • Technical Support Engineer

    2 weeks ago

    United Kingdom Infinite Reality Full time

    (Please note this role will involve being on call at weekends and evenings)About the CompanyInfinite Reality (iR) is an innovation company powering the next generation of digital media and ecommerce through AI and immersive technologies. iR’s virtual worlds enable brands and creators to fully control how they distribute content, engage audiences, and...

  • Technical Support Engineer

    2 weeks ago

    United Kingdom Infinite Reality Full time

    (Please note this role will involve being on call at weekends and evenings)About the CompanyInfinite Reality (iR) is an innovation company powering the next generation of digital media and ecommerce through AI and immersive technologies. iR’s virtual worlds enable brands and creators to fully control how they distribute content, engage audiences, and...

  • Technical Support Engineer

    2 weeks ago

    United Kingdom Infinite Reality Full time

    (Please note this role will involve being on call at weekends and evenings) About the Company Infinite Reality (iR) is an innovation company powering the next generation of digital media and ecommerce through AI and immersive technologies. iR’s virtual worlds enable brands and creators to fully control how they distribute content, engage audiences,...