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Help Desk Coordinator

3 months ago


Whiteley Hampshire, United Kingdom Mitie Full time €10,000

Join us and help deliver the exceptional, every day.
Shift Pattern (weekly) - 7am-4pm & 10am-7pm (£150 extra per month for shift allowance)

Leading providers of acquisition, design and construction (ADC) services for telecoms infrastructure. Mitie also provides specialist managed services of temporary mobile infrastructure to support the special events market, as well as bespoke structural engineering and design services for telecoms assets.

We are looking for a Helpdesk Co-Ordinator to join the team based at our Whiteley Office, near Fareham.

The Telecoms Help Desk team is a key component of a large FM Telecoms contract and is seeking to expand our current team who are currently delivering exceptional service in a high paced competitive market.

This will be via phone calls, system generated jobs and manual call logging, to meet SLA and compliance requirements.

Someone who is a team player with help desk/FM experience or telecoms experience would be ideal.

Ability to communicate professionally and effectively, both verbally and in writing, within all levels of the business and to external parties
Willing to learn new skills and take opportunities to expand quality of service
Experience of working in a Help Desk or Compliance environment
A knowledge of the hard services, facilities management and telecoms sectors is essential
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

Our success is a direct result of the experience and quality of our people. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.