IT Support Technician

2 weeks ago

Worthing West Sussex, United Kingdom Bowers & Wilkins Ltd Full time

Consumer offices throughout Europe. Primarily providing onsite support in Worthing with regular travel to provide onsite support at our office in Southwater. Also providing remote support for other Masimo Consumer offices across Europe and working with the global infrastructure team to support users around the world and on various IT projects as required.

Managing tickets and monitoring the IT helpdesk ticket queues.

Provide technical assistance for incoming support requests and issues related to end-user computer systems, software, and hardware.

Setting up new equipment such as desktops, laptops, printers, and mobile phones.

Install, configure, and repair computer hardware and software.

Support Office 365.

Provide basic end-user computer training.

Walk users through problem-solving process via phone, email, and remote screen sharing.

Troubleshoot and resolve technical problems.

Required skills:

Minimum of two years' experience in IT Helpdesk or similar technical experience including use of ITSM tools.

Specific technical experience with:

Microsoft Windows 10/11

Microsoft Office applications

Microsoft Office 365

Network connectivity

Microsoft Active Directory users and groups

Microsoft user permissions

Able to solve technical problems.

Good communication skills, both verbal and written.

Motivated, self-starting, able to work independently and set priorities.

Maintain a high level of business ethics and professionalism.

Must be able to work on confidential tasks.

Good organizational skills.

Full clean driving license.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements above are representative of the knowledge, skill, and/or ability required.

Worthing, England

Job Description Summary:

Consumer offices throughout Europe. Primarily providing onsite support in Worthing with regular travel to provide onsite support at our office in Southwater. Also providing remote support for other Masimo Consumer offices across Europe and working with the global infrastructure team to support users around the world and on various IT projects as required.

Essential Responsibilities:

  • Managing tickets and monitoring the IT helpdesk ticket queues.

  • Provide technical assistance for incoming support requests and issues related to end-user computer systems, software, and hardware.

  • Setting up new equipment such as desktops, laptops, printers, and mobile phones.

  • Install, configure, and repair computer hardware and software.

  • Support Office 365.

  • Provide basic end-user computer training.

  • Walk users through problem-solving process via phone, email, and remote screen sharing.

  • Troubleshoot and resolve technical problems.

Required skills:

  • Minimum of two years' experience in IT Helpdesk or similar technical experience including use of ITSM tools.

  • Specific technical experience with:

    • Microsoft Windows 10/11

    • MacOS X

    • Microsoft Office applications

    • Microsoft Office 365

    • Network connectivity

    • Microsoft Active Directory users and groups

    • Microsoft user permissions

    • iPhone/Android mobile devices

  • Able to solve technical problems.

  • Good communication skills, both verbal and written.

  • Positive attitude.

  • Motivated, self-starting, able to work independently and set priorities.

  • Maintain a high level of business ethics and professionalism.

  • Must be able to work on confidential tasks.

  • Good organizational skills.

  • Full clean driving license.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements above are representative of the knowledge, skill, and/or ability required.

Worthing, England Improving Lives

Masimo Consumer is a newly formed division within Masimo, the most innovative remote patient monitoring company in the world. This division oversees the consumer audio business (formerly called Sound United) and Masimo's expansion into consumer health. Masimo Consumer strives to improve lives through consumer centric innovations.

One of the world’s largest portfolio audio companies, Masimo Consumer Audio is home to eight legendary audio brands: Bowers & Wilkins , Denon , Polk Audio , Marantz, Definitive Technology , Classé , and Boston Acoustics . Each brand boasts its own philosophy and unique approach to bringing sound and home entertainment to life.

With over 300 years of innovative audio and home solution expertise, Masimo Consumer Audioimproves lives by creatingdistinct and immersive listening experiences for a wide range of consumers in more than 130 countries.

To learn more about Masimo Consumer Audio and its brands, visit .

About Us

We employ more than1,800 associates in 18 countries, empowering us to take our brands to new heights. Masimo Consumer has a global face and a sales presence in over 130 countries with manufacturing, supply chains, distribution channels and, associates in the United States, Europe, Japan , China, and other parts of Asia.

High visibility, broad impact. This is a high-growth environment, and you will have the opportunity to really make an impact on our systems and processes and how we enhance them. In addition to being exposed to new projects and learning new skills, this role also positions you to interact with a variety of departments, teams, and leadership groups on a global basis.

Great time to join. We are proud to provide premium audio/video experiences to both commercial and consumer markets and, we're experiencing healthy growth. When you've proved yourself a star and are ready for the next career step, the opportunities will be there.

Cultural experience. You will have regular exposure to many cultures. We're in over 130 countries, so you're not just focused on one culture, but will enjoy working with many.

Building on success. Our growing portfolio of premium audio and video products and the new consumer health line deliver best in design, technology, innovation and, performance to a variety of customers who seek to enrich the moment with pure sound and vision. Our well-respected products continuously win industry awards and accolades. We are investing in growth and expanding our product lines, distribution channels and markets, and our teams, making this an exciting time to be part of Masimo Consumer .

Excellent compensation, benefits and, work environment. In addition to a competitive salary, and an attractive incentive program, we offer a collaborative work environment and professional development opportunities. Join MASIMO CONSUMER and let’s build an even greater company together #J-18808-Ljbffr

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