Client Success Associate at Presidents Summit
4 weeks ago
Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? If so, you might be our next Client Success Associate.
About usPresidents Summit is Northern Europe’s leading business conference, connecting 3,000+ leaders, entrepreneurs, investors and policymakers from 50+ countries providing a global business community for today’s and tomorrow's leaders. For more than a decade, Presidents Summit has welcomed world-leading experts such as Bill Clinton, Steve Wozniak, Sir Richard Branson, Gary Vaynerchuk among 130+ others to provide our business community with the newest actionable insights and inspiration from the world's greatest speakers.
Presidents Summit is part of United Media () which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc.
What we offer youAs our Client Success, you get the unique opportunity to take ownership of our success. To ensure a never-ending growth curve, we provide you with:
- The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
- Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.
- Travel opportunity: You will be joining our conferences overseas.
- Invaluable transferable skills - boost your interpersonal, organisation and project management skills through experience
- Attractive compensation package.
- Gain a lot of new relationships with global industry leaders while growing your personal brand.
- Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.
- Aligning on Sponsors expectations - pre & post sale, ensuring the sales process is deliverable.
- Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events.
- Maintain accurate records of client interactions, contracts, and agreements using our CRM.
- Providing daily support to sponsors to facilitate their registration through our internal management systems.
- Building an internal knowledge base and helping with the onboarding of new clients.
- Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.
We are looking for candidates who:
- Take ownership of everything you do, be proactive and follow through on commitments.
- Are well-organised, and detail-focused and display the ability to structure and prioritise their work.
- Have acquired a bachelor’s or master’s degree with outstanding results
- Have a UK work permit
- Fast learning and competent with new systems
- Proficiency in CRM software and Google Docs Editors suite.
- 2 years of experience in client management, account management, or customer success roles.
Flexible. Monday - Friday we work from our office and do not offer remote work.
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