First Line IT Support | Worsley

3 weeks ago


United Kingdom Meatex Trading Ltd. Full time

We’re not just a factory – we’re a houmous haven, a sanctuary for taste buds everywhere From classic chickpea to spicy jalapeno, we’re on a mission to delight customers with our delicious dips. And we need a First Line IT support person to ensure that every tub can be processed as quickly as possible

Your role:

As our first line IT support, you’ll be the go to person for installations, maintenance and IT support. You will work in a collaborative team environment to provide support to end to end IT users.

What you’ll do:

  • Provide support to end users/IT teams
  • Administration of users across multiple platforms
  • Action & resolve tickets within a timely manner based on SLA & priority
  • Provide technical support to projects as and when required
  • Managing multiple servers
  • Creating reports to ensure accurate and in-depth information is provided
  • Backups and step by step contingency/disaster recovery implementation.
  • IT equipment purchasing as and when required also hardware installation including upgrades and repairs.
  • Liaising with third party suppliers, software testing, installation, administration and issuing. Supporting all mobile devices.
  • Ensure systems are patched/updated according to the groups policies
  • Install & configuration of the infrastructure systems across the site
  • Project based site survey and documentation
  • Physical build of racks, cabinets & ensuring that they are properly installed, configured & documented e.g. servers, PC’s, un-interrupted power supplies, switches, routers, KVM etc

What you’ll bring:

  • Proven experience in a similar IT support role
  • Strong customer service skills with the ability to communicate technical information to non-technical users
  • Proficiency in troubleshooting hardware, software, and network issues
  • Knowledge of Mac OS, Windows operating systems, and Linux
  • Familiarity with help desk software such as Remedy or SCCM
  • Understanding of VPN setup and configuration

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