First Line Support

1 month ago


United Kingdom Franklin Fitch Full time

Are you tech-savvy with a passion for problem-solving?

Do you thrive in a fast-paced environment and love the idea of being on the frontline of technical assistance?

If so, we have the perfect opportunity for you Please note this role can be based in The Midlands, London or the North-East/West , we encourage applicants from these areas to apply.

Role Overview:

As a First Line Support Technician, you will be the first point of contact for our clients, providing essential technical assistance and troubleshooting to resolve their issues promptly. This role is ideal for someone who is passionate about technology and eager to kickstart their career in the tech industry.

Key Responsibilities:

  • Responding to client inquiries via phone, email, or chat in a timely and professional manner.
  • Diagnosing and resolving technical issues related to hardware, software, and network connectivity.
  • Escalating complex issues to the appropriate team members when necessary.
  • Documenting all interactions and solutions in our ticketing system for future reference.
  • Providing excellent customer service and ensuring client satisfaction with every interaction.

Requirements:

  • Passion for technology and a desire to learn and grow in the tech industry.
  • Excellent communication skills and the ability to explain technical concepts in simple terms.
  • Strong problem-solving abilities and a knack for troubleshooting technical issues.
  • Ability to work efficiently both independently and as part of a team.
  • Previous experience in a customer service or technical support role is a plus but not required.

If you're ready to jumpstart your career in the tech industry and join a dynamic team of professionals, we want to hear from you


  • First Line Support

    2 months ago


    United Kingdom Project People Full time

    1st Line Technical Support Agent Onsite: Bracknell Shifts: 4 days on 4 days off/ 12 hour shifts Brief Overview of role / project: We are looking for a candidate to fill a 1st Line Technical Support Agent role with a flexible, dynamic, can-do attitude, working in a fast-paced environment to join a friendly and collaborative team, to be our first point who...

  • First Line Support

    2 months ago


    United Kingdom Project People Full time

    1st Line Technical Support Agent Onsite: Bracknell Shifts: 4 days on 4 days off/ 12 hour shifts Brief Overview of role / project: We are looking for a candidate to fill a 1st Line Technical Support Agent role with a flexible, dynamic, can-do attitude, working in a fast-paced environment to join a friendly and collaborative team, to be our first point who...


  • United Kingdom Meatex Trading Ltd. Full time

    We’re not just a factory – we’re a houmous haven, a sanctuary for taste buds everywhere! From classic chickpea to spicy jalapeno, we’re on a mission to delight customers with our delicious dips. And we need a First Line IT support person to ensure that every tub can be processed as quickly as possible! Your role: As our first line IT support,...

  • First Line Manager

    3 weeks ago


    United Kingdom Job&talent Full time

    We have looking for experience First Line Managers for working for our prestigious client in Thorne as a First Line Manager/ Team Leader. Are you looking for a job that offers long term development, If so we have the following opportunity for you. No previous experience required as full training is provided and internal development given priority. This...

  • First Line Manager

    3 weeks ago


    United Kingdom Culina Group Full time

    Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions and fresh and baked...


  • United Kingdom Tact Full time

    Huge opportunity to join an International business on their busy UK Service Desk. You'll join providing 1st/2nd Line Support to internal and external users. What's in it for you?£25,000 base salary Work FULLY REMOTE (Must be based in the UK) Huge progression path (vacancy is due to their rapid growth) What do you need? Active Directory ...

  • First Line Support

    3 weeks ago


    United Kingdom Shift F5 Limited Full time

    Application Support - 2nd line Software Support / SQL / Databases / Supporting Users / Systems / Software Support / IT Helpdesk / Service Desk This leading Bradford-based software company is seeking a motivated Application Support Analyst (2nd Line) to join their growing team. You'll play a vital role in supporting clients and ensuring smooth...


  • United Kingdom Bank of New York Mellon Corporation Full time

    Vice President, First Line Risk  Bring your ideas. Make history.  BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank...


  • United Kingdom Bank of New York Mellon Corporation Full time

    Vice President, First Line Risk  Bring your ideas. Make history.  BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank...


  • United Kingdom Bank of New York Mellon Corporation Full time

    Vice President, First Line Risk  Bring your ideas. Make history.  BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the...


  • United Kingdom LexisNexis Risk Solutions Full time

    About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve...


  • United Kingdom LexisNexis Risk Solutions Full time

    About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve...


  • United Kingdom Spectrum IT Recruitment Full time

    Title: Contract 1st Line Support Engineer Office Location: Kettering (Monday to Friday - 09:00-17:00) Duration: 1 month (with potential for rolling monthly extensions) Contract Type: Inside IR35 Key Responsibilities: Provide BAU IT support for Kettering warehouse, London office, and remote users. Triage, diagnosis, & support service desk...


  • United Kingdom Spectrum IT Recruitment Full time

    Title: Contract 1st Line Support Engineer Office Location: Kettering (Monday to Friday - 09:00-17:00) Duration: 1 month (with potential for rolling monthly extensions) Contract Type: Inside IR35 Key Responsibilities: Provide BAU IT support for Kettering warehouse, London office, and remote users. Triage, diagnosis, & support service desk...


  • United Kingdom Alcidion Corp. Full time

    We are currently seeking a Support Manager UK to lead the team in delivering exceptional technical and functional support across our Alcidion Product Suite. Manage and oversee the day-to-day operations of the 1st Line Service Desk team. Foster strong relationships with customers and stakeholders to ensure positive interactions and brand representation. ...


  • United Kingdom First People Solutions Full time €28,081

    First People Solutions are currently recruiting for an Engineering Line Labourer at Aberdeen Airport for their Aviation Client. This is a permanent position that follows a shift pattern. The salary is £28,081.00 and there's a shift allowance of £9,644.00. PRINCIPAL RESPONSIBILITIES: Washing & polishing of aircraft Positioning & refuelling of...


  • United Kingdom First People Solutions Full time €28,081

    First People Solutions are currently recruiting for an Engineering Line Labourer at Aberdeen Airport for their Aviation Client. This is a permanent position that follows a shift pattern. The salary is £28,081.00 and there's a shift allowance of £9,644.00. PRINCIPAL RESPONSIBILITIES: Washing & polishing of aircraft Positioning & refuelling of...


  • United Kingdom First People Solutions Full time €28,081

    First People Solutions are currently recruiting for an Engineering Line Labourer at Aberdeen Airport for their Aviation Client. This is a permanent position that follows a shift pattern. The salary is £28,081.00 and there's a shift allowance of £9,644.00. PRINCIPAL RESPONSIBILITIES: Washing & polishing of aircraft Positioning & refuelling of...


  • United Kingdom First People Solutions Full time €28,081

    First People Solutions are currently recruiting for an Engineering Line Labourer at Aberdeen Airport for their Aviation Client. This is a permanent position that follows a shift pattern. The salary is £28,081.00 and there's a shift allowance of £9,644.00. PRINCIPAL RESPONSIBILITIES: Washing & polishing of aircraft Positioning & refuelling of...

  • Second Line Support

    3 weeks ago


    United Kingdom Revoco Full time €40,000

    Second line Support - London - £40,000 I am working with a client of ours that is on the look out for a second line support engineer that to join a small team of 3. You will have exposure to all tech related issues in the office, while receiving great training to move towards a Sys Admin role. The job role: Set up accounts Install and upgrade computer...