Senior Business Operations Lead

2 weeks ago

Manchester, United Kingdom Broadwick Entertainment Limited Full time

Contract Type: Full Time, Permanent (42.Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.
Our history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on our growing portfolio of venues that includes Printworks London, Depot Mayfield Manchester, The Beams London, Exhibition London and Magazine London.
Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.
Broadwick Spaces is a business within the company that is composed of three divisions: The Broadwick Spaces division includes venues we own or lease and host client events as well as music and culture. We are a tight knit team full of supportive, talented people who are constantly pushing forward to our next new venue or project.
This person needs to be incredibly hands-on and it’s important that you are adept at building great relationships as you’ll be in day-to-day contact with our fantastic clients. You’ll also be responsible for ensuring the event runs in line with the spaces’ policies on the day so it’s essential you have a strong understanding of health & safety and facilities management best practice.
Leading on all logistical planning on allocated events to ensure successful delivery.
Leading on all administrative tasks prior to each event and collecting / collating relevant paperwork and information to distribute to all relevant parties in good time.
Understanding the clients and their suppliers Risk Assessments, Method Statements, schedules, Insurance Certificates and licences to ensure all are in line with the spaces and their requirements.
Attending site visits pre-contract where necessary.
Assisting in creating and developing processes and procedures for use internally, by suppliers and clients to ensure that planning and communication between all parties is smooth and effective.
Assisting the line manager in identifying and leading on longer term internal projects such as building a reliable bank of freelance talent or wider SLAs.
Assisting the line manager in successfully devising and managing the operational launch to market of new space activations through delivering a time bound critical path to include the booking and instruction of third party suppliers.
Assisting the line manager in collating and devising required documentation, activation budgets, compiling competitor analysis and other relevant tasks.
In collaboration with the line manager, managing the spaces in order to determine what maintenance work and compliance checks need to be carried out – including but not limited to:
Fire pumps
Mains water tanks
Hygiene (including pest control)
Fire safety
CCTV
Kitchen
Mechanical equipment
Supporting the line manager with annual fire safety training and H&S training for staff within the building.
Ensuring all paperwork and documentation relating to maintenance works and compliance checks are filled out and kept up-to-date.
Adding all staffing, cleaning and any miscellaneous / on-event costs to the CRM system, and raising client invoices pre and post event within the agreed time frame.
Working alongside the sales team to reconcile all event jobs post event and update the CRM system accordingly.
Communicating your training needs and actively participating in your own development in line with your line manager’s expectations.
Carrying out ad hoc duties when required to.
Exceptional organisational and planning skills.
Confidence in briefing contractors and suppliers.
Confidence in briefing contractors and suppliers.
An understanding of H&S, compliance and environmental legislation and codes of practice.
A reasonable level of competency using Microsoft and Google Drive software, particularly Word, Outlook and Excel.
Good understanding and knowledge of the local event and venue industry.
Availability to work late nights and weekends as and when required.
Relevant H&S Qualification (IOSH / NEBOSH)
PAT Testing training
SIA qualification
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