Senior Business Operations Lead
3 weeks ago
Business Area : 1st Class Holidays Limited
Location : This role is based out of our office in Manchester - Trafford House, Old Trafford, Manchester, M32 0RS - Easy accessible via train/tram, bus and car (Free Parking).However, we offer a hybrid approach of working with a mixture of home-working and office-working.
We are a Manchester-based award-winning Holiday Company, specialising in tailormade holidays to Canada, the USA, South Africa, Islands, Australia and New Zealand. Established more than 27 years ago, our passionate team of management and staff have a genuine love for what they do: making people’s dream holidays become a reality. the advice and tips we can give you are based on a reliable wealth of knowledge that we’ve garnered from our own travels.
Our Operations Department roles are varied and includes (but not limited to) making reservations using online & offline systems, processing booking amendments & cancellations, processing and updating schedule changes and special requests, quality control checks and processing invoices and documentation
Maintain and develop relationships with suppliers and service providers to ensure our clients always get the best attention, both before & during travel period.
Lead your team and assist with all HR functions of the department, including but not limited to Recruitment, Performance Management, Training and Appraisals.
We are looking for a positive individual with experience and passion for selling tailor-made long-haul holidays. Previous experience working for a retail travel agent or long-haul operator would be an advantage.
Flexible and adaptable to drive/achieve the department's goals and objectives.
Holidays – 25 days plus Bank Holidays. Plus, one extra holiday for every year of service - up to 5.
• PERKS Benefits Platform – access to discounts and cashback with hundreds of retailers.
• Casual Dress Code.
• Commission Incentives.
• Free Parking.
• Access to staff travel discount websites.
Contract / Working Hours:
Full-time (38.40pm however flexibility will be required from time to time, 5 days between Monday & Saturday (Sundays during the busy months) based at Trafford House, Old Trafford, Manchester. No agencies, please.
Everything worked as it should - high quality, no problems and good value.
Mr Lindsay, travelled round the world
Everything worked as it should - high quality, no problems and good value.
Mr Lindsay, travelled round the world
Everything worked as it should - high quality, no problems and good value.
Mr Lindsay, travelled round the world
Everything worked as it should - high quality, no problems and good value.
Mr Lindsay, travelled round the world
Everything worked as it should - high quality, no problems and good value.
Mr Lindsay, travelled round the world
We are very proud that our personal, friendly service and attention to detail has led to us becoming an industry leader in providing tailor-made holidays. We have been recognised throughout the years by winning a number of prestigious awards from within and outside of the travel industry. We won the "Best Operator to Canada" award at the 2017 British Annual Canada Travel Awards for a record 15th time.
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