Section Leader

2 months ago

Reading Berkshire, United Kingdom Ciphr Full time

IT Team Leader
Ciphr has a new opportunity for an IT Team Leader, responsible for ensuring that all Ciphr employees have the appropriate IT equipment and technical assistance available to them to perform their job roles. You’ll ensure that all items raised with the IT Support Team, or as directed by the IT Manager, are responded to and resolved within agreed SLAs. Location: This role is hybrid, with approximately 2 out of 5 days a week in the Reading office.


Build, maintain and repair all Ciphr laptops, workstations and servers to a professional high standard
Resolve and report on any issues or potential issues with Ciphr network and office infrastructure
Provide regular checks and associated logs of all defined Ciphr key systems for performance including but not limited to security, patch/version management and backup integrity
Manage any IT Support Analysts & support their work and development in these objectives


Ciphr has a benefits package which has you and your family in mind.
30 days annual leave, plus bank holidays
~ Birthday day off
~ Religious holiday swap
~ Enhanced maternity and paternity leave
~ Cycle to work scheme
~ Pension
~ Health cash plan
~ Life assurance
~ Perks at Work – access to exclusive discounts, cinema tickets, etc.
~ Regular training
~£1,500 employee referral scheme
~ Medical Cover and Dental cover (after 6 months’ service)
~ Have great interpersonal skills over telephone/email/face to face
Install/maintain Microsoft Operating systems
Have a desire to learn software/technologies quickly and the ability to train users on these to an appropriate level
Have experience in Microsoft 365 & Azure Administration, deployment and support
Be experienced in Microsoft Endpoint Management deployment and maintenance
Have experience in Microsoft Dynamics CRM Administration/Development experience


Provide high quality IT support to staff at a great level of customer satisfaction
Maintain company and building IT infrastructure with reliability and performance
Maintain accurate and up to date backups and documentation regarding all key internal IT systems
Be a key resource of IT knowledge to staff regarding systems operations, capability, and maintenance
Manage and maximise the potential of any IT Analysts working as part of the team, as well as maximising their own potential in personal development


Ciphr’s integrated HCM platform helps organisations manage their end-to-end employee lifecycle so they can deliver an amazing employee experience. With Ciphr, organisations can be confident they can access all their people data in one place, thanks to secure, time-saving integrations between our own solutions and API connections to specialist, third-party tools.
We want you to bring your authentic self to work giving you the space to be yourself whether that is creative, outgoing, quiet, courageous, observant or any other attributes you may have.

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