ICT Trainer

4 weeks ago

United Kingdom Thevenari Full time

Our client is a leading digital health and telehealth provider which enables care to be delivered outside of hospital walls. They allow patients to be monitored at a time and place to suit them, without the burden of frequent clinic visits. This creates convenience for patients and reduces pressures on overstretched NHS services.
Our client has been growing year on year for the past 5 years now and has seen huge increase of its digital health services, with presence now in UK major cities including London, Edinburgh, Manchester, Newcastle, Sheffield and Hull.
The IT Trainer will be accountable to the Programme Manager. The main purpose of the role will be to provide IT training and coordination activities to support our client, using organisational and communication skills to meet deadlines and prioritise tasks effectively. The IT Trainer will liaise with all other departments and partners to effectively act as a point of contact in order to manage our customers.
Customer Support and Training
To develop a good understanding of all areas of our application software to ensure you are able to provide the customers with excellent support both during implementation and into BAU.
Delivering customer training on a wide range of services, including go-live support and occasional patient training where requested by the Programme Manager/customer.
Providing 1-1, group and tailored training sessions to NHS staff of all grades.
To become an ambassador of our clients portal to support the growth of the brand and exceed the customer’s requirements.
Working flexibly when there is a requirement outside normal office hours, for example, to support deployments.
Producing and distributing training materials and manuals which support training and are specific to the end users’ needs.
Assisting with the design and development of training courses and associated materials, including eLearning.
Managing complaints and escalations to the Programme Manager and collating the relevant information from the customer to assist with resolution.
Billing, Invoicing and payments
~ Assisting with billing, invoicing and payment processes including liaising with the accounts team.

Project/Contract management
Supporting the project delivery of new customer contracts.
Assisting the Programme Manager to develop processes and procedures as the PMO expands.
Assisting with the creation of project plans for implementation.
Attending review meetings and project board meetings as required by customers.
Supporting the Programme Manager in the development of new services for implementation in new and existing customer bases.
Providing regular feedback to the Programme Manager on the progress of project implementation and customer updates.
Ensuring that lessons learnt from all projects are properly documented and adequately communicated to the Programme Manager.
IT skills, experienced with business computer programs; MS Outlook, MS Word, MS Excel etc.
Experience in delivering IT training to staff with varying levels of IT competence.
An empathetic individual able to work with patients and clinicians to understand and assist with any challenges they may encounter during and after project implementation.

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