Operational Innovations Director/Senior Manager

3 weeks ago


Solihull West Midlands, United Kingdom Davies Full time

Permanent, full-time

Hybrid - at least 3 days a week at Solihull office

At least 5 years of senior motor claims experience essential


At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work Reward platform – discounts for over 800 retailers.
~25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
~ Development, training, and professional qualifications


The role requires the successful candidate to work collaboratively with all key stakeholders in these areas and wider business (technical, file handling, sales, client management, operations, people lead) and support functions)) to successfully effect and drive change. To drive the strategy of the firm and strategies of the areas of the business within the remit of the role specifically to support changes in working practices required of business, lead projects, growth of the areas, deliver the highest levels of client service, results, people engagement and commerciality. Manage day-to-day operations of the business division having experience in the follow motor areas:
Total Loss Claims settlement
Manage day-to-day operations of the business Division and have full accountability for the delivery of People, Client Service, Quality, Capacity and Financial performance.
Drive the successful implementation of firm-wide and area specific projects and action plans while delivering the company's financial and commercial objectives
Establish and implement strategic targets, KPIS and other measures that provide a tangible demonstration of continuous performance.

Develop and execute communication plans across the business Division in line with the firm-wide strategy
Travel:
~ Travel nationally will be required to all offices on a frequent basis.


Be an experienced Operations Director or Business Unit Director with Claims knowledge – FNOL, Repair, Salvage, Engineering knowledge, Third Party Capture services, Total Loss Claims Settlement services, Hire/mobility, supplier management. Have a proven track record of results in leading change and a commitment to delivering a high quality service within a call centre environments
Have demonstrable experience of working collaboratively with key and senior stakeholders and ability to interact with customers present data and innovate.
Excellent understanding of business financial measures and an ability to express the benefits of initiatives in financial terms
Excellent analytical skills that can be used to review and improve performance
Experience in financial forecasting, pricing & P&L accounts & Budget management and creating a Target Operating Model.

Personal Qualities:
A creative and innovative approach that facilitates efficient planning and effective implementation
Commercial acumen for determining cost-efficient processes , intelligence, decisiveness, resilience, clear thinker and strong leadership ability
Able to communicate effectively at all levels, both internally and externally, and build effective working relationships with Key Stakeholders and Business Services Directors
Mentor and develop competencies of all business unit managers in these areas to next level

Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

We are a multi award-winning specialist professional services and technology business. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

We’re committed to equal opportunities and support applicants with disabilities.



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