Current jobs related to Operations Director - Solihull West Midlands - Davies

  • Executive Director

    2 weeks ago

    Solihull, United Kingdom Suburban Inns Operations Limited Full time

    Executive Director OpportunityA fantastic leadership role is available for a seasoned Restaurant & Events Venue Manager with Suburban Inns Operations Limited. This position offers a competitive package of up to £53,000, providing a great opportunity for career progression.This venue regularly hosts events such as weddings and parties, offering a unique...

  • Executive Director

    2 weeks ago

    Solihull, United Kingdom Suburban Inns Operations Limited Full time

    Executive Director OpportunityA fantastic leadership role is available for a seasoned Restaurant & Events Venue Manager with Suburban Inns Operations Limited. This position offers a competitive package of up to £53,000, providing a great opportunity for career progression.This venue regularly hosts events such as weddings and parties, offering a unique...

  • Executive Director

    2 weeks ago

    Solihull, United Kingdom Suburban Inns Operations Limited Full time

    Executive Director OpportunityA fantastic opportunity for a seasoned Executive Director to lead a stunning Restaurant & Events Venue as part of an independent group of Hotels & Restaurants located across the Midlands. This venue offers great opportunities for progression and is part of a successful business, Suburban Inns Operations Limited.This venue...

  • Executive Director

    2 weeks ago

    Solihull, United Kingdom Suburban Inns Operations Limited Full time

    Executive Director OpportunityA fantastic opportunity for a seasoned Executive Director to lead a stunning Restaurant & Events Venue as part of an independent group of Hotels & Restaurants located across the Midlands. This venue offers great opportunities for progression and is part of a successful business, Suburban Inns Operations Limited.This venue...

  • Executive Director

    1 week ago

    Solihull, United Kingdom Suburban Inns Operations Limited Full time

    Executive Director OpportunityA highly sought-after Executive Director role is available for a prestigious Restaurant & Events Venue. This venue is part of a renowned group of Hotels & Restaurants located across the Midlands, offering excellent opportunities for career progression.This venue regularly hosts high-profile events such as weddings and parties,...

  • Executive Director

    1 week ago

    Solihull, United Kingdom Suburban Inns Operations Limited Full time

    Executive Director OpportunityA highly sought-after Executive Director role is available for a prestigious Restaurant & Events Venue. This venue is part of a renowned group of Hotels & Restaurants located across the Midlands, offering excellent opportunities for career progression.This venue regularly hosts high-profile events such as weddings and parties,...

  • Executive Director

    2 weeks ago

    Solihull, Solihull, United Kingdom Suburban Inns Operations Limited Full time

    Executive Director OpportunityWe are seeking an experienced Executive Director to lead our team at Suburban Inns Operations Limited. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our Restaurant & Events Venue.About the RoleLead a team of professionals to deliver exceptional customer service and...

  • Executive Director

    2 weeks ago

    Solihull, Solihull, United Kingdom Suburban Inns Operations Limited Full time

    Executive Director OpportunityWe are seeking an experienced Executive Director to lead our team at Suburban Inns Operations Limited. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our Restaurant & Events Venue.About the RoleLead a team of professionals to deliver exceptional customer service and...

  • Operations Director

    2 weeks ago

    West Midlands, United Kingdom Bridge Recruitment Group Ltd Full time

    Job Summary: We are seeking an experienced Operations Director to join our team at Bridge Recruitment Group Ltd. As an Operations Director, you will be responsible for managing supervisors and cleaners to ensure standards are maintained and exceeded. Key Responsibilities: Site-based working, including site training and audits Recruit, develop, and train new...

  • Operations Director

    2 weeks ago

    West Midlands, United Kingdom Bridge Recruitment Group Ltd Full time

    Job Summary: We are seeking an experienced Operations Director to join our team at Bridge Recruitment Group Ltd. As an Operations Director, you will be responsible for managing supervisors and cleaners to ensure standards are maintained and exceeded. Key Responsibilities: Site-based working, including site training and audits Recruit, develop, and train new...

  • Operations Director

    3 days ago

    West Midlands, United Kingdom Newman Stewart Ltd Full time

    Operations Director OpportunityWe are partnering with a well-established Chemical Manufacturer to find a high-performing Operations Director to join their Senior Leadership Team.The successful candidate will be responsible for leading all Production and Engineering operations across the business, working closely with a passionate leadership team to drive...

  • Operations Director

    3 days ago

    West Midlands, United Kingdom Newman Stewart Ltd Full time

    Operations Director OpportunityWe are partnering with a well-established Chemical Manufacturer to find a high-performing Operations Director to join their Senior Leadership Team.The successful candidate will be responsible for leading all Production and Engineering operations across the business, working closely with a passionate leadership team to drive...

  • Operations Director

    1 week ago

    West Midlands, United Kingdom Newman Stewart Ltd Full time

    Operations Director D.O.E + Bonus + Benefits West Midlands Newman Stewart is currently partnering a well-respected Chemical Manufacturer looking to appoint a high performing Operations Director. Our client has a deep history of success and is now looking to strengthen their Senior Leadership Team as they accelerate their growth plans. The successful...

  • Operations Director

    4 days ago

    West Midlands, United Kingdom Newman Stewart Full time

    Job OpportunityOperations DirectorCompetitive Salary + Bonus + BenefitsWest Midlands Newman Stewart is partnering a well-established Chemical Manufacturer seeking a high-performing Operations Director to strengthen their Senior Leadership Team. Our client has a strong history of success and is accelerating growth plans.The successful candidate will work...

  • Operations Director

    4 days ago

    West Midlands, United Kingdom Newman Stewart Full time

    Job OpportunityOperations DirectorCompetitive Salary + Bonus + BenefitsWest Midlands Newman Stewart is partnering a well-established Chemical Manufacturer seeking a high-performing Operations Director to strengthen their Senior Leadership Team. Our client has a strong history of success and is accelerating growth plans.The successful candidate will work...

  • Operations Director

    3 weeks ago

    West Midlands, United Kingdom Bridge Recruitment Group Ltd Full time

    Job Summary:We are seeking an experienced Operations Director to join our team at Bridge Recruitment Group Ltd. As an Operations Director, you will be responsible for managing supervisors and cleaners to ensure high standards are maintained and exceeded.Key Responsibilities:Site Management: Oversee site-based operations, ensuring that cleaning schedules are...

  • Director of Operations

    3 months ago

    West Midlands, United Kingdom Newman Stewart Full time

    Operations DirectorD.O.E + Bonus + BenefitsWest Midlands Newman Stewart is currently partnering a well-respected Chemical Manufacturer looking to appoint a high performing Operations Director. Our client has a deep history of success and is now looking to strengthen their Senior Leadership Team as they accelerate their growth plans. The successful candidate...

  • Director of Operations

    1 month ago

    West Midlands, United Kingdom Newman Stewart Full time

    Operations DirectorD.O.E + Bonus + BenefitsWest Midlands Newman Stewart is currently partnering a well-respected Chemical Manufacturer looking to appoint a high performing Operations Director. Our client has a deep history of success and is now looking to strengthen their Senior Leadership Team as they accelerate their growth plans. The successful candidate...

  • Director of Operations

    3 weeks ago

    West Midlands, United Kingdom Newman Stewart Full time

    Operations Director D.O.E + Bonus + Benefits West Midlands Newman Stewart is currently partnering a well-respected Chemical Manufacturer looking to appoint a high performing Operations Director. Our client has a deep history of success and is now looking to strengthen their Senior Leadership Team as they accelerate their growth plans. The successful...

  • Director of Operations

    2 months ago

    West Midlands, United Kingdom Newman Stewart Full time

    Operations DirectorD.O.E + Bonus + BenefitsWest Midlands Newman Stewart is currently partnering a well-respected Chemical Manufacturer looking to appoint a high performing Operations Director. Our client has a deep history of success and is now looking to strengthen their Senior Leadership Team as they accelerate their growth plans. The successful candidate...

Operations Director

4 months ago

Solihull West Midlands, United Kingdom Davies Full time

Operations Director - Motor

Permanent, full-time

Hybrid - at least 3 days a week at Solihull office

Up to £90,000

At least 5 years of senior motor claims experience essential

Why would you join Davies?

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:

  • Reward platform – discounts for over 800 retailers.
  • 25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
  • Development, training, and professional qualifications

Job Purpose

Overall responsibility for these areas to implement an operational strategy to support our ambition to become the accepted market leader in each of these service lines.

To maximise potential growth, deliver operational change and fully utilise technical skill. The role requires the successful candidate to work collaboratively with all key stakeholders in these areas and wider business (technical, file handling, sales, client management, operations, people lead) and support functions)) to successfully effect and drive change. To drive the strategy of the firm and strategies of the areas of the business within the remit of the role specifically to support changes in working practices required of business, lead projects, growth of the areas, deliver the highest levels of client service, results, people engagement and commerciality. To be an engaging and innovative leader.

What will your day look like:

Operations:

  • Manage day-to-day operations of the business division having experience in the follow motor areas:
  • FNOL services
  • Repair Management services
  • Engineering services understanding
  • Third Party Capture
  • Total Loss Claims settlement
  • Rental/Mobility services and provision

  • Manage day-to-day operations of the business Division and have full accountability for the delivery of People, Client Service, Quality, Capacity and Financial performance.
  • Drive the successful implementation of firm-wide and area specific projects and action plans while delivering the company's financial and commercial objectives
  • Deliver operational excellence, implementing improvements that gain competitive advantage
  • Develop a culture that supports our values, excellent service, people engagement, innovation, and continuous improvement in alignment with company strategy.
  • Drives the development of individuals to reach their full potential working in conjunction with technical lead and lead file handlers and lawyers.
  • Establish and implement strategic targets, KPIS and other measures that provide a tangible demonstration of continuous performance.

Change:

  • Develop, generate, encourage ideas and suggestions on delivery of services and internal process delivery seeking to innovate to ensure that highest levels of effectiveness, development of individuals, recruitment strategies to build capacity to grow market share.
  • Develop and execute communication plans across the business Division in line with the firm-wide strategy
  • Champion and implement ideas for new or improved modes of delivery or products to the existing and future client base working with key technical and sales/client colleagues.
  • Analyse and critique current processes, evaluating new opportunities to ‘think outside the box’ in the use of technology, redeployment of staff or operating models to accelerate the companies capabilities in these areas to be best in class whilst delivering improved profitability.

People development:

  • Develop and maintain a succession plan supported by effective PDP’s for all key roles in these areas.
  • Develop and maintain a competency Development Framework and Career Pathway for all roles in these areas.
  • Mentor and develop competencies of all Managers in these areas to next level.

Travel:

  • Travel nationally will be required to all offices on a frequent basis.

Abilities and Knowledge

  • Be an experienced Operations Director or Business Unit Director with Claims knowledge – FNOL, Repair, Salvage, Engineering knowledge, Third Party Capture services, Total Loss Claims Settlement services, Hire/mobility, supplier management. Proven experience required in these areas.
  • Have a proven track record of results in leading change and a commitment to delivering a high quality service within a call centre environments
  • Have demonstrable experience of working collaboratively with key and senior stakeholders and ability to interact with customers present data and innovate.
  • Experience of leadership and management where influencing skills and political and emotional astuteness will be important attributes – and the gravitas and judgment that this implies
  • Proven ability to explore and challenge team structures to improve efficiency ,effectiveness and profitability
  • Excellent understanding of business financial measures and an ability to express the benefits of initiatives in financial terms
  • Excellent analytical skills that can be used to review and improve performance
  • Experience in financial forecasting, pricing & P&L accounts & Budget management and creating a Target Operating Model.

Personal Qualities:

  • Able to embrace change and to engage others in a similar philosophy
  • Strong influencing and persuasive skills, able to persuade others of his/her point of view
  • An effective delegator with attention to operational excellence, but a high degree of pragmatism
  • A creative and innovative approach that facilitates efficient planning and effective implementation
  • Good attention to detail and passionate about service delivery, but keeps a sense of perspective and aligns operations to the agreed strategic imperatives of the firm
  • Communicates a sense of purpose and urgency, inspiring loyalty and motivating others to give of their best
  • Commercial acumen for determining cost-efficient processes , intelligence, decisiveness, resilience, clear thinker and strong leadership ability
  • Able to communicate effectively at all levels, both internally and externally, and build effective working relationships with Key Stakeholders and Business Services Directors
  • Ability to recognise own knowledge and development gaps and to take proactive steps to upskill.
  • Outgoing personality, achieving results and finding solutions
  • Role model for Davies values

People Development

  • Develop and maintain a succession plan supported by effective PDP’s for all Key roles in these area.
  • Develop and maintain a competency Development Framework and Career Pathway for all roles in these areas.
  • Mentor and develop competencies of all business unit managers in these areas to next level

A bit about Davies:

We are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

We are a multi award-winning specialist professional services and technology business. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

Our Values

  • Dynamic: We adapt swiftly to change, always looking ahead.
  • Innovative: Solution-focused, with an entrepreneurial mindset.
  • Succeed together: We succeed together, valuing diverse perspectives.
  • Connected: United under one mission, making a difference.

We’re committed to equal opportunities and support applicants with disabilities. Contact Human Resources for any necessary adjustments during the application process.