Customer Service Administrator

2 weeks ago


Ascot Berkshire, United Kingdom Reed Full time

Customer Service Administrator

Permanent Role

Location - Ascot

Salary – £25 - 30,000 DOE

Hours – Monday to Friday 9am – 5pm

My client, based in Ascot, are looking for a Customer Service Executive to join their small friendly team. This is a fast-paced role which is an integral part the business. The company has a family feel to it, with its furnished office set in a lovely small village.

Role duties:

  • Dealing with customer enquiries via phone
  • Processing enquiries via Zen Desk and other online platforms
  • Processing orders in Sage
  • Stock management
  • Dealing with complaints
  • Arranging returns, exchanges and refunds
  • General office duties – such as dealing with the incoming and outgoing post, ordering office supplies
  • Helping colleagues with workload during busy periods

Essential criteria:

  • Excellent communication skills both written and verbal
  • Experience in customer service and order entry
  • Proactive approach
  • You can work independently
  • Team player
  • Friendly and calm manner
  • Organised
  • Reliable
  • Fluent in English

Desirable:

  • Experience in working for a consumer electronics company
  • Experience with Amazon Vendor Central, SAGE and/or Zen Desk
  • Other language skills

What’s in it for you?:

  • Competitive salary
  • Pension contribution
  • Private Healthcare
  • Life Insurance
  • Free parking

If you would like to apply for this role and meet the essential criteria, please click on the apply now button below

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