Head of IT Service Operations
2 days ago
Permanent
Full time; 40 hours per week
The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. The whole is always more than the sum of its parts - we may be a House, but three quarters of our audience experience what we do outside this building. While our Covent Garden theatre is the nerve centre, the impact and influence of the organisation can be felt in every corner of the country, and around the world. Keeping us connected to audiences across the world are our technology team, who enable us to do our jobs onsite by providing the network, infrastructure and systems for all departments to work effectively.
Following an internal senior promotion, we are now looking for a Head of IT Services and Operations. This critical role is responsible for overseeing the Services and Operations department, ensuring alignment with the ITIL framework. This broad role involves strategic planning, management, and continuous improvement of IT services to support the organisation`s goals.
Our ideal candidate will be an experienced and dynamic leader as this role requires strong leadership, excellent communication skills, and a deep understanding of IT service management. Proven experience managing a variety of teams including Operations Managers, DevOps engineers, Service Desk Analysts and Infrastructure Engineers.
Extensive experience in IT service management, with a strong background in the ITIL framework.
An ITIL certification (e.g., ITIL Foundation, ITIL Practitioner) is highly desirable so please do reference this in your application is applicable.
As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.
Closing date for applications: 8am, Friday 10th January 2025 . No agencies please.
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