Travel Insurance Claims Handler

2 weeks ago

Birmingham, United Kingdom Lockton Full time

Job Description The claims analyst will provide claims management information reports and undertake analysis of data to ensure the business is retained and developed.

Ensure that agreed claims reporting standards are maintained.
Ensure the prompt and accurate delivery of claim reports/analysis for the agreed portfolio of clients and the overall business.
Understand the risk management and insurance objectives of the client, providing and interpreting claim statistics/data to aid these objectives.
Notify Claims and/or Account Executive of any trends in claims activity that have been identified through the analysis of data, including impact of deductibles and cover variations.
Liaise with claims unit and insurers/third party data providers as appropriate to achieve accurate claims data.
Identify scope for increased revenue by adding value to the claims and risk management services provided.
Regular collaboration with the key stakeholders on reports to ensure suitability of output and undertake design and development tailored to the client’s needs, including key performance indicators/benchmarking.
Developing new analytics presentations to better highlight claims trends and deliver actionable claims intelligence/risk management response.

Experience of interpreting & blending multiple data sets from different sources and presenting in a consistent and user-friendly format.
Experience of Power BI would be positive.
Knowledge of insurance claims and risk management would be an advantage
An understanding of the general, legal principles of insurance.
Ability to communicate effectively and professionally both verbally and in writing with clients, insurers and other associates.
Ability to manage time, prioritise and ensure that deadlines are met without compromising quality.
An understanding of regulatory controls and procedures relating to retail customers
Knowledge of Microsoft products (Word, Outlook and similar software applications)
Advanced Excel essential.

We attract the best professionals to come and work with us who are excited by our unique culture that values respect, ethical, moral and caring approach, in fact our Associates are our greatest asset.

Since its foundation in 1966 Lockton has grown to become the world’s largest privately held independent by helping clients achieve their business objectives. Today with more than 8000 Associates in over 100 offices worldwide, Lockton’s dynamic and innovative organisation truly embraces its uncommonly independent status.

For nine consecutive, Business Insurance magazine has recognised Lockton as a ‘ Best Place to Work in Insurance’

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