Customer Service/service Receptionist
3 weeks ago
Contract type: Full Time - Permanent
Hours per week: 45 hours per week (flexibility to work evening and Saturday shifts on rota basis)
Salary: Annual Salary of £26K - £35K depending on skills & experience
Comprehensive Training;
Mentoring support, including support with career development.
Handle communications via phone, email and general correspondence;
Receive payments (at the reception, or by phone);
Perform ad-hoc administration duties;
Manage reception/Treatment rooms’ supplies, equipment, merchandise etc.
Create, update and manage Patients' Accounts;
Update and maintain stock inventories;
Support Marketing activities when required (birthday campaigns, holiday campaigns, follow up calls, surveys’ etc);
Understand how to quickly implement new technology and software changes in the industry to enhance the patient’s experience and the clinic’s operation;
Comply with all company policies, procedures, guidelines, andregulations, ensuring that product delivery and customer experience isconsistent;
Identify and report any risks/issues to Management;
Be flexible with working hours (to include evening and weekend work on arota basis).
Excellent command of the English language (both written and spoken);
Experience in London-based Clinics with high net worth clientele;
Fluency in Portuguese / Russian / Arabic
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