Retail and Customer Experience Manager

1 month ago


United Kingdom Contract Scotland Full time

Contract Scotland is delighted to be working with an established, independent retailer in the Stirling area, to recruit a Retail and Customer Experience Manager to join their friendly and successful team. This is a full time, permanent opportunity offering a competitive salary and the chance to join a business where the customer experience is at the heart of everything they do.

Hours can be worked between Monday and Friday however a degree of flexibility is needed as some weekend work may be required.

This is a newly created position where you will work alongside the business owners, providing additional support in running the operation. Duties will include:

  • Managing the team on a day to day basis
  • Driving sales through the online offering as well as in store
  • Creating and being part of daily content and videos for social media platforms
  • Ensuring the store is maintained to an exceptionally high standard
  • Dealing with customers on an individual basis, offering advice and suggestions
  • Making sure each customer receives exceptional service
  • Changing store on a weekly basis to create a fresh look each time
  • Additional related tasks, as required

You will ideally have experience of working in a leadership role within a retail business however, people with customer service team leadership skills will also be considered. You must be passionate about delivering service excellence and will enjoy working as part of a friendly and supportive team.

This really is an excellent opportunity where you will work for a family run business that really does care about their customers and employees.

If you feel this could be the ideal role for you, please apply by submitting your CV.

Legal Information:
We act as an employment agency for permanent work and as an employment business for temporary work.


For roles in the UK, applicants must be eligible to live and work in the UK.


We value diversity and promote equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all areas of society and can discuss any reasonable adjustments to support your application.

#J-18808-Ljbffr
  • Retail Services

    3 days ago


    United Kingdom Sephora United Kingdom Full time

    Position Retail Services & Experience Manager Profile At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees...


  • United Kingdom NEXT Retail Ltd. Full time

    SHIFTS YOU ARE APPLYING FOR: 23.The grass is greener… at Joules! We care and we challenge. We are creative and commercial, passionate and practical. We are flexible and generous. Step into a role as a Supervisor working in one of our retail stores where you will lead the sales team by example, using an excellent understanding of product with a friendly,...

  • Sales Advisor

    4 weeks ago


    United Kingdom NEXT Retail Ltd. Full time

    SHIFTS YOU ARE APPLYING FOR: 8.50hrs p/w; The grass is greener…at Joules! We care and we challenge. We are creative and commercial, passionate and practical. We are flexible and generous. Step into a role as a Sales Assistant working in one of our retail stores, where you will create an amazing shopping experience. You will combine your expert...


  • United Kingdom Indie Retail Full time

    If you want to work in the retail sector use our jobs board below to find the latest opportunities. We are a long-established independent cycle store based in Catford with strong ties to the community and a fantastic reputation (check out our reviews!). We provide expert sales advice and efficient repair service of all makes and designs of Bicycle. We...


  • United Kingdom VML Full time

    CRO Manager required to join our Data Analytics team, here at VML Enterprise Solutions. CRO Manager is required to work alongside well known international clients to improve the conversion rate and overall performance of clients' applications. As a CRO Manager, you will be intricate in helping improve and develop our analytical offerings by overseeing key...


  • United Kingdom VML Full time

    CRO Manager required to join our Data Analytics team, here at VML Enterprise Solutions. CRO Manager is required to work alongside well known international clients to improve the conversion rate and overall performance of clients' applications. As a CRO Manager, you will be intricate in helping improve and develop our analytical offerings by overseeing key...


  • United Kingdom Timpson Group Full time

    About the job Trainee Store Manager / Area 13 Trainee Store Manager for Timpson, a Service Based Retail Company Location: Welshpool (and surrounding area) Job Type: Permanent / Full Time Pay: Starting at £21,840 per annum increasing to £21,944 per annum following a successful trial period. You also have opportunity to earn uncapped weekly bonus ...


  • United Kingdom Zappie Communications Ltd Full time

    At Zappie, we're not just a telecoms company; we're a rapidly growing startup revolutionising the communication landscape in the UK. Join us on this exciting journey where innovation, growth, and a vibrant work culture are at the heart of what we do. We are looking for motivated, like-minded people who excel in a target driven environment to join...


  • United Kingdom MorePeople Full time

    Tills and Customer Service Manager | Cornwall Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. £Competitive Bored of being in your current retail sector? Know you're capable of more but you just don't have the opportunity to do it? You know who you are. You are a knowledgeable customer...

  • Retail Shops Manager

    4 weeks ago


    United Kingdom Zachary Daniels Full time

    Store Manager | Customer Experience Store | £45-50,000 Zachary Daniels has a fantastic opportunity to join a retailer as their new Store Manager who is passionate about the customer experience, can motivate colleagues and deliver fantastic results! Our clients store is a unique setting and can demonstrate a fantastic trading history and the scope to...


  • United Kingdom NEXT Retail Ltd. Full time

    SHIFTS YOU ARE APPLYING FOR: 23.25hrs p/w; Wed 09:15 - 17:45; Thu 09:15 - 17:45; Fri 09:15 - 17:45 The grass is greener… at Joules! We have an eye for detail. We care and we challenge. We are creative and commercial, passionate and practical. We are flexible and generous. We inspire hard work and lead with kindness. We have big ambitions and are never...

  • Assistant Manager

    6 days ago


    United Kingdom Clintons Retail Full time

    As an Assistant Manager you’ll be someone that shares our love of delighting others. You’ll take accountability for supporting the Store Manager in leading the team to achieve sales targets whilst delivering outstanding customer service. You’ll be an experienced and commercially focused retail manager. Role Purpose: As an Assistant Manager, you...


  • United Kingdom Halliwell Jones Group Full time

    Here at Halliwell Jones (Wilmslow) Ltd we have an exciting opportunity for a MINI Retail Sales Manager. The position is located at our Wilmslow Centre consisting of BMW and MINI Sales, Aftersales and Bodyshop What we can offer you ~22 days holiday plus bank holidays AND your birthday off! ~1 car per employee via a salary sacrifice scheme; a brand new BMW...


  • United Kingdom Hotelbeds Group Full time

    Home Based - Spain Home Based - United Kingdom Full time Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000...


  • United Kingdom Vanilla Recruitment (UK) Ltd Full time

    As the Customer Experience Manager, you’ll be the champion for clients, ensuring every interaction is seamless, inspiring, and delivers results. You will play a crucial role in advising and supporting clients to ensuring that their customers have a positive experience throughout their journey, which is essential for building brand loyalty and driving...


  • United Kingdom MorePeople Full time

    Tills and Customer Service Manager | Cornwall £Competitive Bored of being in your current retail sector? You are a knowledgeable customer service manager that is driven to develop your career further. Being able to learn off each other which will help progression going forward. Overseeing both the till area and customer service aspect within your...


  • United Kingdom XC Trains Limited Full time

    Retail Service Managers- Reading page is loaded Retail Service Managers- Reading Apply locations Reading Train Station time type Full time posted on Posted 5 Days Ago job requisition id JR027547 As a Retail Service Manager you will receive an initial salary of £23,731 per year during training, (based on a 35 hour week), rising to £27,689 per year after...

  • Retail Manager

    4 weeks ago


    United Kingdom Charitynorth Devon Hospice Full time

    Do you have a passion for supporting those in need and a knack for building strong teams? Headway – the brain injury association, has an excellent opportunity for a Retail Manager to join our team and open a new shop in June. This is your chance to make a real difference in the lives of others while leading a high-performing team and fostering a...

  • Product Manager

    3 days ago


    United Kingdom Sports Technology Awards Group Full time

    Our client is a market leading retail SaaS supplier, they work with some prestigious retail brands across the global providing SaaS solutions. As the Product Manager you will be an active member of the Retail Systems Delivery team delivering change and support to the systems that we manage. From fixing production issues not only through their immediate...


  • United Kingdom DS Smith Full time

    Retail & Innovation Strategy Manager page is loaded Retail & Innovation Strategy Manager Apply remote type Remote with Travel locations Ely Birmingham London Manchester Milton Keynes time type Full time posted on Posted 2 Days Ago job requisition id R-5767 About us DS Smith provides innovative packaging and Point of Sale solutions, paper products and...