Account Manager

3 weeks ago


United Kingdom BP Rolls Ltd Full time

Repairing vehicles since 1966 - trusted by the UK’s biggest brands

Account Manager - Fleet Operations

Date: 26th March 2024

We are recruiting for an additional Account Manager within our Commercial Fleet Management Division, based in Andover. Leading and enhancing the National Client Relationship on a day to day basis to ensure financial growth, compliance and proactive engagement across all relevant business departments. BP Rolls Fleet - Account Manager

The role of Fleet Account Manager is critically important to the success of the BP Rolls Fleet Operations Team, who support multiple home shopping Clients in their Fleet capability. The Account Manager heads the National relationship with the Client and leads engagement on a day to day basis. The Account manager is responsible for all aspects of the relationship, including growth of business opportunities and delivery to key financial metrics associated with the Client.

Based at our HQ in Andover, Hampshire, this role has National reach, and interaction across multiple parts of our business from Technical to Commercial.

Key responsibilities:

- To own the Client relationship and the associated processes with a specific focus on developing meaningful relationships with client key contacts.

- To make decisions based on the customer’s priorities and internal business deliverables. Utilising expertise across the team and wider business where needed.

- Ensure contractual requirements are met in full, demonstrated through KPI performance, ensuring that client SLAs and rules of compliance are met at all times.

- To ensure that data quality is maintained at all times.

- To provide timely and accurate customer reports in line with relevant data requirements.

- Work closely and reciprocally across the team to ensure that processes are consistent and support is provided where required.

- Ensure delivery of all financial objectives associated with the Client.

Requirements:

- Strong Client / Account Manager skills developed in a commercially driven role.

- Proactive delivery of service levels & solutions

- Previous Client management experience gained in a logistics or transport operations role would be an advantage

- Strong IT Skills ( Training provided for specific systems)

- Team player - This role requires strong team cooperation.

- Ability to work occasional weekends ( approx. 8 per year)

If you require the services of any of the BP Rolls Group business divisions, please get in touch and we will be happy to discuss your needs.

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